As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role: This is a Product Support Representative position
About the team: The Commercial Loan Origination process is one of the most labor-intensive and complex processes for many banks. FIS’ Commercial Loan Origination solution empowers banks to streamline and digitalize this process. Designed to support the entire commercial credit life cycle, improve productivity, and deliver a superior experience. FIS’ Commercial Loan Origination (CLO) solution provides a configurable solution for the entire commercial loan origination process with built-in workflow and analytics functionality. It offers many capabilities to simplify the process for lenders and borrowers alike.
The CLO Support team is a global team of highly experienced consultants working collaboratively to support multi-national banks in many countries.
This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-base of high-profile companies to the highest quality. You will be supported up by a highly experienced team of support consultants, designers, developers, and QA engineers with vast product knowledge.
What you will be doing: This position is for Lending group: You will be responsible for CX support. Primary support to Commercial Lending clients in India and Asia. This request is to grow the CX team to stay in line with the huge growth in the Commercial Lending Product.
What you will need:’
Knowledge / Experience
- Min 5-7 years of experience on CX support/ product support/ technical support.
- This is more over Technical and functional support role.
- Good banking knowledge
- Establish strong relationship with clients.
- Good Communication skills
- Quick learner and flexible to work in shifts.
- Strong analytical skill.
- Strong troubleshooting skills.
- Good to have knowledge on Microsoft SQL server, Apache tomcat and IIS Administration required.
- Knowledge on Microsoft Azure, RabbitMQ, HashiCorp, APIs, Groovy Scripting added value.
Skills
- Excellent verbal and written communication skills
- Demonstrated expertise at working with technical and business experts from clients, including traders, compliance users and investment bank
- Experience analysing and understanding functional requirements
- Strong problem solving, debugging & analytical skills, ability to work independently with minimum guidance
- Good team player
- Self-motivated and self-learner
- Ability to work independently, take ownership, lead and drive
- Willingness to work across all areas of product life cycle, from requirements gathering to unit testing and application deployment
Qualifications
- B Tech, etc (Any bachelor’s degree (B Tech, BE, BCA, BCS) and/or MBA Finance)
Competencies
- Fluent in English
- Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
- Attention to detail and quality focus
- Organized approach – manage and adapt priorities according to client and internal requirements
- Self-starter but team mindset - work autonomously and as part of a global team
Added bonus if you have: Knowledge on Banking and Flowable tool or any other BPM tool, and Groovy Scripting.
What we offer you:
At FIS, you can learn, grow and make an impact in your career.
- Extensive Health Benefits Program along with the Family Protection Plan
- Best-in-class career mobility options across the globe
- Award-winning learning offerings for career development
- Adaptable home - office work model
- Opportunity to work with global teams and clients
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
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