Senior Director, Product Manager

Job Description

Solution Management Senior Director

The role is a Senior Director, Head of Commercial Loan Origination and Credit Assessment reporting to the SVP, Head of Commercial Lending within FIS’s overall lending business

Summary

Business line leader responsible for the overall end-to-end financial and operational results of the Commercial Loan Origination and Credit Assessment solutions within the Lending business unit of Capital Markets. Housed within the Solution Management organization, this role looks to provide business leadership over some of the most important business lines within the Lending organization. The Origination and Assessment businesses encompass a set of solutions, including Commercial Loan Origination, Credit Assessment and the associated ecosystem of integrated products and services. This position presents an exciting opportunity to both run an existing and market leading set of solutions and services while at the same time engage and accelerate deep strategic projects that are driving growth for the longer term. The Senior Director for the solutions will need to be able to quickly integrate into the existing organization, partner with multiple functional and non-functional teams and is the ultimate decision maker for the cross-functional team.  The Solution Leader will need to actively participate in commercial and client facing engagements to drive a client focused agenda and pursue long term value creation. To do this, the Solution Leader will need to understand the current industry, business challenges, technical product needs and ensure any proposed ideas are deliverable against available budget and timelines. The Solution Leader will lead directly and indirectly a global team of 100 employees.

Responsibilities:

• Goals and Cross-Functional Alignment
  • Overall responsibility to meet and/or exceed annual revenue targets across the entire portfolio of Product and Services.
  • Lead the cross-functional team in the creation of goals and OKRs that reflect all aspects of the solution, (e.g. revenue objectives, client delivery, Agile delivery and quality, operations and client satisfaction)
  • Decision maker for all cross-functional outcomes
• Product Strategy & Investment Planning
  • Define long-term (3Y) strategic plan through thorough analysis of potential business cases that evaluate organic and inorganic growth opportunities.  Define business initiatives that need to be properly analyzed, evaluated, approved, and funded through detailed business case reviews.
  • Syndicate product strategy with relevant teams in Corporate Strategy, Sales, Finance, and other functional groups and define plan to meets short- and long-term expectations within the overall organization.
  • External product representative to key industry participants that include vendors, other technology providers and regulators.
  • Overall responsibility for annual budget submissions, monitoring, and reporting through AHA! System
  • Define build/buy/partner approach for solutions and build pipeline of candidates for partnerships & M&A
• Go-to-Market Planning
  • Responsible for overall TAM analysis for each individual initiative and for the identification of potential target clients that can then be shared with Sales and GTM team.
  • In partnership with GTM and Marketing resources, responsible for putting together specific marketing campaigns and prioritization of overall budget across all new initiatives.
  • Contribute thought leadership to events and press
• Commercial Management & Sales Interlock
  • Responsible for developing, maintaining, and partnering with Commercial Management on price list for individual products, services, and overall solution.
  • Partner and align with Sales to interlock on an annual sales plan to achieve goals aligned to OKRs and the long-range plan.  Work closely with Sales and Commercial Management for ongoing pipeline coverage and deal review.
  • Participate in ongoing deal review to ensure alignment to strategy and acting as decision maker around pricing, structure, and approach on key deals
• Client Focus
  • Working with Cross-Functional Enterprise Agility team, responsible for all BAU and PS deliveries to ensure successful delivery of client implementation projects and ongoing services (including production delivery, stability, and client upgrade strategies)
  • Works with functional teams to identify ways to accelerate delivery times and ensures that sufficient funds are allocated in the budget to deliver appropriate improvements and results.
  • Natural escalation point for client issues across existing product solutions; works with team to successfully address external client requirements through the proactive coordination across multiple internal groups.
  • Responsible for ongoing client satisfaction, client referenceability, and managing client attrition
  • Accountable for all Operational client activities including billing, concessions,  collections, outages, and escalations
  • Works to gather ongoing feedback from clients to drive future roadmap initiatives and align with key deliverables.
• Oversight of Major Product Deliveries
  • Oversees the Value Stream teams accountable for building their product roadmap, and delivery and modernization plans
  • Works with Value Streams to establish regular governance tracking meetings to ensure progress is being done in line with strategy, business cases and budget planning through the adequate review of business and technology KPIs.
  • Responsible for converting Value Stream tracking information and maintaining an internal and external facing roadmap; responsible for ingoing communication of the roadmap and for ensuring clients are aware of any product enhancement that is delivered.

Skills

Technical Strategy:

• Excellent strategic thinking skills coupled with a track record of successful transformational leadership.
• Recommends and incorporates technology with long-term business plans. Optimizing the strategy with the business investment appetite.  Provides strategic input to executive management team for technology direction. 
• An ability to initiate and manifest flexibility, adaptability, and creativity.
• Exceptional analytical skills. Maintains knowledge of emerging technological trends and utilizes knowledge to educate both IT and businesses on opportunities to build better technology solutions that support and drive business decisions.
• Exhibits a passion for the customer, ability to prioritize and retain focus, execute relentlessly, experiment and drive innovation.
• Anticipates technological trends and introduces changes in development methodologies and modelling techniques into the enterprise.
• Strong problem-solving ability, and practical experience in delivering complex solutions in a fast-moving business landscape. Adaptability in pressure situations, and empathy for clients and staff.

Strong Communication & Client Management Skills:

• Highly articulate communicator who can convey important messages in a clear and compelling manner at all levels of the organization.
• Proven track record working with “C” suite Executives and Boards, equally comfortable addressing large public audiences or senior level customers.
• Proven record of industry engagement and seen as an industry influencer on key topics

Developing and Leveraging Relationships:

• Able to collaborate with other senior FIS leaders to define and communicate a clear strategy with specific goals and measures to determine progress toward those goals. Serve as a thought partner & adviser.
• Proven collaborative approach; openly sharing information and receptive to the ideas of others.
• Creating and cultivating networks of people across a global and matrixed organization.
• High level of energy and a personal style that engenders loyalty and trust among team members, at all levels within the organization.
• Willingness to travel to visit clients.

Building and Managing High Performance Teams:

• Superb leadership record having created a positive, highly energized performance climate with clear points of accountability.
• Excellent people and organization leadership skills. Able to exercise seasoned judgment.
• Effectively coaches and listens to leaders.
• An ability to initiate and manifest flexibility, adaptability, and creativity.
• Known for valuing and advocating diversity.

Driving Positive Change:

• Able to effectively challenge the status quo and infuse new ideas and innovation.
• Understands the company and business line cultural identity and core strengths, to drive successful change.
• Proven record of delivering through a large scale and global services function and business, and navigating large, complex matrix organizations.
• Capable of executing short-term (tactical) and long term (strategic) plans.
• Setting clear and measurable performance objectives and monitoring progress rigorously, planning ahead, and linking action to business priorities.

Industry Knowledge:

• Strong working knowledge of Commercial Lending technology, processes and structure, including understanding of Commercial Lending finance industry specifics.
• Strong understanding of Commercial Lending financing principles and role in the overall Commercial Lending value chain.
• Experience with digital assets and AI, cloud and advanced data analytics a plus.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $163,310.00 - $274,380.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

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EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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