About the team –
This will be a part of Quality team
What will you be doing
- Quality Monitoring – Evaluate customer interaction o ensure adherence to company standards and identify areas of improvement
- Process Improvement – Provide feedback to agents and suggest improvement in processes.
- Data Analysis – Analyze trends from quality audits and prepare detailed reports. • Compliance – Ensure all interactions comply with the regulatory standards of the process. Feedback Mechanism – Implement a structured feedback mechanism for the continuous process requirement.
- Documentation – Maintain accurate records of the quality audits.
What do you bring-
- Knowledge of quality concepts, terminology, and objectives
- Knowledge of MS Office, e.g., Word, Excel and Access required
- Thorough knowledge of the various call center areas and daily duties of personnel within the groups being audited
- Excellent verbal and written communication skills
- Proficiency in the online tools required for the position being audited
- Bachelor’s Degree in any stream.
- Minimum 2 years of prior experience as a Quality Analyst in an international BPO setting.
- Excellent verbal and written communication abilities
What we offer you:
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- A fantastic range of benefits designed to help support your lifestyle and well being
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 401 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say