Associate Director - Business Process (Project Management, Workforce management)

JR0259886 Associate Director - Business Process (Project management, Workforce management)

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

This role requires a combination of technical expertise, business acumen, and strong interpersonal skills. You will be responsible for driving data-driven decision-making, optimizing processes, and collaborating with various stakeholders to support the organization's workforce management and financial forecasting efforts

• Lead CX forecasting, financial planning, and workforce management
• Oversee hiring processes, contractor approvals, and attrition analysis
• Drive automation initiatives using Alteryx and PowerBI
• Optimize processes and support data-driven decision-making
• Manage job requisitions and prepare executive summaries for leadership review
• Ensure timely resolution of Finance requests and streamline executive information

About the team:

• We bring together market-leading growth solutions and premiere operational services which primarily serve the investment bank and broker-dealer community with front-to-back best-of-breed solutions.
• Our solutions include – Cleared Derivatives, Tax Information Reporting
• Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools.
• About 2500 FIS employees around the globe working with our solutions.
• Total $1.1 Billion Annual Revenue
• 68 of our clients are FIS Top 125 clients.

What you will be doing:

• Utilize Alteryx (desirable) and PowerBI to analyse, visualize, and report on complex data sets
• Create, document, and illustrate technical data using advanced visualization tools
• Perform data testing and validation to ensure accuracy and reliability
• Support CX in monthly financial forecasting cycles
• Analyse monthly exit, hiring, and attrition counts and rates
• Oversee monthly hiring processes and approvals
• Manage the workforce team, including contractors and automation needs
• Support the optimization of current processes and introduce new or modified processes
• Streamline processes to improve efficiency and effectiveness
• Investigate reasons for missing JR submissions and advise on corrective actions
• Work closely with business stakeholders to resolve finance requests timely
• Communicate complex data insights and recommendations to stakeholders
• Prepare executive summaries and reports for senior management review
• Check and validate each JR, interpreting justifications provided by hiring managers
• Ensure accuracy and quality in all data analysis and reporting tasks
• Maintain and update QuickBase to keep it clean and current
• Lead and manage multiple projects simultaneously
• Prioritize tasks and manage time effectively to meet deadlines
• Adapt to changing business needs and priorities in a fast-paced environment
• Stay updated on new technologies and processes in data analysis and visualization
• Contribute to the development and implementation of best practices in workforce management
• Provide insights and recommendations for process improvements based on data analysis

What you will need:

• A master’s degree, such as an MBA or equivalent in related field can provide additional skills and knowledge, making the candidate more competitive
• Lean Six Sigma Certification: Lean Six Sigma training and certification can help the candidate improve processes and reduce waste, leading to increased efficiency and productivity.
• Project Management Certification: A certification like the Project Management Professional (PMP) or PRINCE 2, Organization Change Management, or PRAXIS™.
• Data Analysis and Visualization Certification: Certifications in data analysis and visualization tools like Alteryx and PowerBI, Tableau can help to derive insights from data and improve decision-making processes.
• At least 10 years’ experience in service delivery OR Project / Program Management

Added bonus if you have:

• Strong communication, collaboration, leadership, attention to detail, time management, and organizational skills.
• Attention to detail – track record of authoring high quality documentation.
• Organized approach – manage and adapt priorities according to client and internal requirements.
• Self-starter but team mindset - work autonomously and as part of a global team.

What we offer you:

• At FIS, you can learn, grow and make an impact in your career.
  • Extensive Health Benefits Program along with the Family Protection Plan
  • Best-in-class career mobility options across the globe
  • Award-winning learning offerings for career development
  • Adaptable home - office work model
  • Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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