Software Engineer II - PEGA
Location: Bangalore, India
Time Type: Full time
Job Description
FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Job Description:
Value Preposition
The Software Engineer II for Pega Robotics (OpenSpan) is responsible for designing, developing, and testing automation solutions under guidance from senior engineers. This position requires hands-on experience with Pega Robot Studio, basic C Sharp scripting, and a strong understanding of automation life cycle processes.
Job Details
Position Title: Software Engineer II
Career Level: P2
Job Category: Associate
Role Type: Hybrid
Job Location: Bangalore
About the Team: This role is for FCI Lending Digital Automation team under Lending Technology and will be helping the bank build Automation tools like PEGA, Robotics, RPA etc.
Impact:
This role is instrumental in executing technical tasks actively developing and testing new features and components within the PEGA ecosystem. This role’s contribution is vital for day to day activities.
Key Deliverables (Duties and Responsibilities)
- Develop automation workflows using Pega Robot Studio including interrogation, adapters, and match rules
- Configure automations for Windows, Web, and Citrix environments with focus on reliability and reusability
- Implement error handling, exception management, and logging within automation packages
- Participate in deployment and environment promotion activities using Robot Manager
- Collaborate in Agile sprints for story estimation, build, testing, and delivery
- Assist in production monitoring, incident resolution, and continuous improvement initiatives
- Document automation design, configuration details, and support procedures
Skills and Qualification (Functional and Technical Skills)
Functional Skills:
- Lending or Finance domain (good to have)
- Great Communication Skill Verbal & Written
- Problem solving
- Collaboration & Interpersonal skills
Technical Skills:
- Pega Certified Robotics System Architect (CRSA) required
- 3 or more years of experience in Pega Robotics or OpenSpan development
- Working knowledge of C Sharp and .NET scripting for automation extensions
- Familiarity with REST and SOAP service integration and database operations
- Legacy OpenSpan certification or training preferred
- Exposure to process mining, workflow discovery, or workforce intelligence tools
- Experience supporting automation in banking or enterprise-scale environments
Relationships & Collaboration
Reports to : Associate Director
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
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