Lead Systems Analyst - ServiceNow Development

Location: Bangalore, India

Time Type: Full time

Job Description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition:

Translates the Bank’s digital transformation goals into reality through building and supporting automated workflows that streamline processes

improve the experience for our users and stakeholders.

Job Details

Position Title: Lead Systems Analyst - ServiceNow Developer

Career Level:  P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bengaluru

About the Team:

The ServiceNow Platform team is responsible for ensuring the health, stability, and security of the ServiceNow platform for the enterprise. This team works in partnership with a global team of developers to provide 24x7 support of the Bank’s Enterprise Service Management platform and provide required configurations to support the Bank’s strategic and tactical goals.

Impact:

This position assists in the development and support of the Bank’s ServiceNow Platform. The ServiceNow Developer will work on a team of other developers to configure and maintain the ServiceNow platform with a primary focus on ITSM, SIR, GRC, and IRM modules.

The ServiceNow Developer will also assist with creating updates for configurations that manage platform health and business-as-usual releases and provide appropriate technical recommendations, configurations, and data management.

Key Deliverables (Duties and Responsibilities)

• Works with various process owners and stakeholders to support development tasks and enterprise deliverables.
• Troubleshoot production issues, manage Update Sets, and assist with platform upgrades and patching.
• Create and maintain integrations between ServiceNow and third-party tools using Integration Hub or REST/SOAP APIs.
• Coordinates network communication and application and data integration methods for the Bank’s technologies.
• Performs planning and documentation throughout support and development activities.

Skills and Qualification (Functional and Technical Skills)

Functional Skills:

• Must possess excellent written and verbal communication skills.
• Must have experience working within an enterprise level organization with complex infrastructures.
• Candidate must have knowledge of the ITIL framework.
• Experience within the financial services industry.
• Familiarity with Agile and Scrum processes.

Technical Skills:

• 5 or more years of experience with development, administration, and support of the ServiceNow platform.
• 5 or more years of experience working with ServiceNow Configuration Management Databases (CMDB).
• Must have experience developing complex infrastructures and ServiceNow platforms.

Education Requirements

Bachelor’s degree in computer science or related field

Relationships & Collaboration

The ServiceNow developer will actively engage in code reviews and team stand ups to collaborate with team members to maintain a high-quality code base.

They will also regularly engage with teams and stakeholders outside of the platform team and will identify technical stakeholders to collaborate as required to develop solutions.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.