Solutions Engineer

Location: US - Remote (US)

Description

Firefly is an Automated Cloud Resilience platform that helps platform and DevOps teams automate, govern, and recover cloud infrastructure using Infrastructure as Code (IaC). Firefly enables teams to build resilient cloud environments that can withstand outages, security incidents, and rapid change at scale.

We work with mid-to-large enterprises running complex cloud environments and speak directly to highly technical audiences across Platform Engineering, DevOps, SRE, and Cloud Infrastructure teams. At Firefly, we’re looking for a Solutions Engineer who will join our global sales team and who’s as excited about helping prospects as they are about building solutions. You’ll be the technical voice of our prospects, working closely with Sales, Product, and Engineering to ensure a smooth journey - from the first technical demo to successful production deployment and beyond.

As this role spans both pre-sales and post-sales solutions engineering, it's perfect for someone with a strong DevOps or cloud background, a startup mentality, and a passion for helping customers understand, adopt, and get the most out of cutting-edge technology.

• This is a fully remote position, open to candidates located anywhere in the United States.

Responsibilities

• Partner with Account Executives to understand customer pain points and deliver tailored product demos, technical deep dives, and value-driven presentations.
• Lead Proof-of-Concepts (POCs) and product evaluations, ensuring a smooth and technically sound validation process.
• Serve as the technical champion throughout the sales cycle - answering questions, addressing objections, and building trust with prospects.
• Translate complex technical capabilities into clear business value, mapping product features to customer goals and environments.
• Collaborate with Product and Engineering to relay market feedback, share prospect insights, and help shape future roadmap direction.
• Develop technical assets such as demo environments, sample code, automation scripts, and documentation to support the pre-sales process.
• Continuously deepen your expertise in Firefly’s platform and the broader DevOps/cloud ecosystem to become a go-to subject matter expert for prospects and internal teams.

Responsibilities

Requirements

• At least 3-5 years of experience as a Solutions Engineer in a tech company.
• DevOps, Cloud Engineer, or similar background experience (B2B startup experience is an advantage).
• Strong understanding of cloud infrastructure (AWS/GCP/Azure), CI/CD pipelines, and modern DevOps tools.
• Strong understanding of Infrastructure-as-Code / FinOps / Governance. 
• Experience working with APIs, containers (Docker/Kubernetes), scripting (Python, Bash, etc) and automations.
• Comfortable running customer-facing calls and explaining complex concepts simply.
• A self-starter, hungry to take ownership, resourceful, and customer-obsessed.
• Excellent communication skills – both technical and business-level.

Firefly is committed to a diverse and inclusive workplace. Firefly is an equal opportunity employer and does not discriminate against any employee or job applicant on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.