Lead Workspace and Desktop Engineer

Essential Job Functions:

• Propose, design, and implement enhancements and additions to current environment.
• Development and deployment of unattended operating system installations for workstations/desktops/laptops for both Mac and Windows. Requires strong knowledge of both JAMF and Intune.
• Create documentation of technical designs and defining the knowledgebase of the infrastructure.
• Implementation and maintenance of company-wide desktop standards and procedures
• Drive technical debt out of the environment by keeping systems current and standard, while reducing variation.
• Create and maintain processes through automation and associated documentation.
• Develop utilities to streamline standards and deployment methodologies.
• Provide in-house solutions for automating, streamlining, and querying environment and desktop environment data.
• Automation of engineered scripted solutions to address configuration issues or desired results.
• Good knowledge of Digital Employee Experience tools, identify performance issues, and isolate service performance problems across the delivery chain.
• Advanced level troubleshooting skills and root cause analysis of the Desktop environment using Sysinternals Suite and other tools of a similar ilk.
• Enhancing desktop security and configuration management through Policy.
• Experience understanding of current industry trends and their advantages with ability to right fit into an existing environment.
• Continually perform research, evaluate, and provide documented recommendations for innovative technologies and tools within the Information Technology field.
• Implements and automate patches and upgrades as appropriate, managing the lifecycle of these systems.
• Provides performance tuning strategies and their implementation.
• Manage Desktop Infrastructure with key focus on O365 implementation, Unified Desktop implementation, DaaS, and AD consolidation.
• Research new Desktop and supporting system cloud technologies and prototype solutions that can be leveraged to decrease costs, increase performance, and develop standards for desktop, laptop, mobility, and audio/visual assets.
• Execute POCs and feasibility studies to validate next-gen product concepts and technologies leveraging results to guide business and technology decisions.
• Execute End-User service delivery aspects including OS and HW upgrade, desktop images buildout and software packaging that involve helping to sustain and optimize the endpoint environment to ensure that it is designed and managed effectively.

Education/Experience Requirements:

• Bachelor’s degree in Computer Science, Information Systems or related discipline with at least seven (7) years of related experience, or equivalent training and/or work experience; Master’s degree and past Financial Services industry experience preferred.
• Past senior level systems administrator experience in a production data center environment.
• Knowledge of industry leading monitoring and diagnostic tools.
• Knowledge of at least one operating system and at least one contemporary scripting language.
• Knowledge of communication and network technologies.
• Exposure to common operational practices like metrics reporting, change management, incident management, problem management and communication ITIL & ISO:9000 framework experience/certification preferred.
• Excellent written and verbal technical communication skills.
• Demonstrated ability to develop effective working relationships that improved the quality of work products.
• Should be well organized, thorough, and able to handle competing priorities.
• Ability to maintain focus and develop proficiency in new skills rapidly.
• Ability to work in a fast paced environment.
• Excellent planning skills.
• Willingness to accept new challenges and grasp new or changing concepts, technologies and procedures.

Work Conditions:

• Occasional travel and extended hours may be required.

For work that is performed in CA, Washington, DC, CO, HI, New York, NY, WA and MD the chart below outlines the proposed salary range for the corresponding location. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and internal peer compensation comparisons.

California: Minimum Salary $124,300, Maximum Salary $235,500

Washington, DC/Maryland: Minimum Salary $124,300, Maximum Salary $225,700

Colorado/Hawaii: Minimum Salary $108,200, Maximum Salary $196,200
New York, NY:   Minimum Salary $129,800, Maximum Salary $235,500
Washington State: Minimum Salary $108,200, Maximum Salary $225,700

#LI-Hybrid

To be considered for this position, please submit an application. Applications are accepted on an ongoing basis.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

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Employees may be eligible for a discretionary bonus in addition to base pay. FINRA provides comprehensive health, dental and vision insurance.  Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal.  FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement and many other benefits. 

Time Off and Paid Leave*

FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule). Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment). Full-time employees receive nine paid holidays.

*Based on full-time schedule

Important Information

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

You can read more about these restrictions here.

As standard practice, employees must also execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.

Search Firm Representatives

Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.

FINRA is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

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