Associate Director of Engineering, Learning

The Associate Director of Engineering, Learning is responsible for leading the strategic direction and operational performance of enterprise learning technologies. This role focuses on the management, development, and enhancement of learning platforms, primarily the Learning Experience Platform (LXP) and Learning Management System (LMS). The Associate Director collaborates closely with technical, operational, and learning teams to drive the enterprise learning technology roadmap, ensuring solutions meet business needs and create scalable, efficient learning experiences. This position is generally autonomous in their oversight and active management for Technology project(s) and most often reports directly to a Director or Senior Director. They are also accountable for maintaining high levels of learning technology efficiency and user satisfaction through continuous innovation and process improvement. Additionally, the Associate Director . The role includes responsibility for setting individual and team expectations, managing relationships with vendors, managing definition / management of roadmap and backlog, delegating assignments, identifying talent needs, and coaching team members.  The individual in this role is responsible for the strategic and tactical work associated with designing and delivering the scope aligned on with peers and stakeholders.

This position is generally autonomous in their oversight and active management for Technology project(s) and most often reports directly to a Director or Senior Director. They are also accountable for maintaining high levels of learning technology efficiency and user satisfaction through continuous innovation and process improvement. Additionally, the Associate Director .

The role includes responsibility for setting individual and team expectations, managing relationships with vendors, managing definition / management of roadmap and backlog, delegating assignments, identifying talent needs, and coaching team members.  The individual in this role is responsible for the strategic and tactical work associated with designing and delivering the scope aligned on with peers and stakeholders.

Execution and Delivery:

· Identify opportunities for innovative tools and strategies in existing learning tools and technologies, make recommendations and contribute to development of an implementation plan.

· Develop a strategy for testing and evaluating new approaches to learning product delivery.

· Maintain proficiency in existing and emerging trends and cutting-edge technologies (e.g. artificial intelligence (AI), adaptive learning, mobile learning, microlearning, etc.) and leverage this knowledge to evaluate their potential impact on current and future learning solutions.

· Develop and implement metrics to assess the effectiveness and business impact of learning technology solutions developed.

· Provide guidance on and critical evaluation of potential future directions of the learning management system (LMS) and overall education platforms and interfaces.

· Tracks the development work and drives resolution of escalated issues and bugs for their products

· Identifies issues that will keep their products from delivering on time or at the right level of quality, assesses alternatives to resolve, builds a plan for resolution, and directly resolves or communicates to leadership

Leadership:

· Follow, understand, and apply relevant industry trends, research, and best practices in technology and learning

· Builds and maintains relationships with key industry thought leaders to improve vision and improve team success

· Focus on team leadership, delivery of business value, risk mitigation, cost optimization and return on investment.

· Support the evaluation of new technologies, techniques, and tools.

· Work directly with outside vendors to negotiate services and product agreements

· Willingness to lead, take responsibility and offer options.

· Serves as a subject-matter expert for addressing highly complex or ambiguous problems that often involve multiple stakeholder teams and spans across product groups or domains

Collaboration:

· Establish and maintain collaborative relationships with key internal and external partners.

· Collaborates with leadership to influence strategy that spans multiple user groups; working with relevant stakeholders to identify barriers or potential long-term consequences of plans

· Collaborates with Product peer to determine and monitor release goals, prioritization, implementation, and iteration plans according to user value and/or business need

· Participate in periodic Disaster Recovery (DR), Business Continuity Planning (BCP) and Sarbanes Oxley (SOX) testing and reporting.

People Management:

· Identify and hire resource/skills needed within their organization.

· Provides coaching, guidance and growth opportunities to team members.

· Responsible for staff performance management and training.

· Coordinate assignment of subordinate staff.

Budget management:

· Develop and oversee assigned budgets, evaluate, and report on variances, and ensure timely submission of required reports for internal and external compliance.

Job skills:

· 4- 6 years' experience in Learning Technology

· Experience leading technology-based projects that involve components of databases, web site development, user interface/user experience development, multimedia asset management, and web site support

· People management

· Effective communication

· Preferred but not required

o Degreed, Saba

o Workday Learning module functionalities and best practices

Values & Behaviors:

· Collaboration, expertise and empathy

· Effective stakeholder management

· Bias for action with ability to Dive Deep; Disagree and Commit

· Comfortable with Ambiguity and respond quickly to evolving needs

Education/Experience Requirements:

• Bachelor’s degree in Computer Science, Information Systems or related discipline with at least five (5) years of related experience, or equivalent training and/or work experience; Master’s degree and past Financial Services industry experience preferred.
• Minimum of 3 years of managing technical programs and/or processes including staff management of at least four (4) resources and budget of at least $1 million annually.
• Knowledge of business, technology and management principles involved in strategic planning, organizational change management, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
• Experience must include direct project experience in one of the following areas: strategy, software development, operations, engineering, development services, information security, and/or compliance.
• Extensive knowledge of industry leading technology best practices including familiarity with technology methodologies including at least one of ISO-9000, ITIL, Agile and iterative.
• Excellent written and verbal technical communication skills.
• Demonstrated ability to develop effective working relationships and leverage those relationships to improve the quality of work products.
• Must be able to identify, evaluate and recommend processes, tools, technologies and/or products to meet business and budgetary requirements.
• Should be well organized, thorough, and able to handle competing priorities.
• Ability to maintain focus and develop proficiency in new skills rapidly.
• Ability to work in a fast paced environment.

Work Conditions:

• Work is normally performed in an office environment.
• Occasional travel and extended hours may be required.

For work that is performed in CA, CO, HI, MN, VT, IL, Jersey City, NJ, NY, NY, MD, Washington DC, and WA the chart below outlines the proposed salary range for the corresponding location. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and internal peer compensation comparisons.

CA: Minimum Salary $124,300, Maximum Salary $235,500

CO/HI/MN/VT*: Minimum Salary $108,200, Maximum Salary $196,200

IL*: Minimum Salary $119,200, Maximum Salary $215,900
Jersey City, NJ/NY, NY: Minimum Salary $129,800, Maximum Salary $235,500

MD/Washington, DC: Minimum Salary $124,300, Maximum Salary $225,700

WA: Minimum Salary $108,200, Maximum Salary $225,700

*Including positions performed outside the state but reporting to an office or manager in that state.

Candidates can expect salary offers that range from the minimum to the mid-point of the salary range. FINRA provides full pay ranges so that the candidate can consider their growth potential while at FINRA.

#LI-Hybrid

To be considered for this position, please submit an application. Applications are accepted on an ongoing basis.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

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Employees may be eligible for a discretionary bonus in addition to base pay. Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law. As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal. FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.

Time Off and Paid Leave*

FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule). Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment). Full-time employees receive nine paid holidays.

*Based on full-time schedule

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FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

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