Expert Observability Engineer

Location: Guadalajara

Time Type: Full time

Job Description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

About the Role

We are seeking a highly skilled and experienced Observability Engineer to lead and evolve our monitoring and observability capabilities across complex, hybrid environments. This role requires deep technical expertise in tools like Grafana, Site24x7, Azure Monitor, and a strong understanding of Azure Cloud, Windows, and Linux operating systems. The ideal candidate will also bring leadership experience, guiding teams in implementing scalable observability strategies that drive performance, reliability, and resilience.

Key Responsibilities

• Design and implement observability solutions using Grafana, Site24x7, Azure Monitor, and other relevant tools.

• Develop and maintain dashboards, alerts, and metrics to monitor infrastructure, applications, and services across cloud and on-prem environments.

• Collaborate with cross-functional teams to define SLIs/SLOs and improve system reliability and performance.

• Lead initiatives to enhance telemetry, logging, and tracing across distributed systems.

• Provide technical leadership and mentorship to junior engineers and cross-functional teams.

• Troubleshoot and resolve complex issues in real-time, leveraging deep knowledge of OS internals (Windows/Linux) and cloud infrastructure.

• Drive adoption of best practices in monitoring, incident response, and post-mortem analysis.

• Stay current with industry trends and emerging technologies in observability and resilience engineering.

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Required Qualifications

• Proficiency in observability, monitoring, or site reliability engineering.

• Expert-level proficiency in Grafana (including custom dashboards, integrations, and alerting).

• Hands-on experience with Site24x7, Azure Monitor, and other observability platforms.

• Strong understanding of Azure Cloud architecture, services, and deployment models.

• Deep technical knowledge of Windows and Linux operating systems, including performance tuning and diagnostics.

• Experience with scripting and automation (e.g., PowerShell, Bash, Python).

• Familiarity with containerized environments (Docker, Kubernetes) is a plus.

• Excellent communication and team leadership skills, with a track record of mentoring and guiding technical teams.

Preferred Qualifications

• Certifications in Azure or related technologies.

• Experience with OpenTelemetry, Prometheus, ELK stack, or similar tools.

• Background in resilience engineering or incident management frameworks.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       Sustainability: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!