Description
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
Primary Duties and Responsibilities:
- Support the Data Migrations Profession Services Teams (Questions, Issues, Training, Beta Testing, Recommendations)
- Engage in problem resolutions requiring extensive analysis, troubleshooting and escalation to Senior Data Reliability Engineer (SrDMRE).
- Perform complex debugging and remediation when needed; working together with migration teams to drive support incident resolution for configuration, code, or other service deficiencies impacting migrations.
- Build solutions, help create tools, and help automate issue detection, diagnosis to enable migrations to self- resolve the issues.
- Identify emerging trends or re-occurring escalation scenarios and drive automation opportunities to mitigate and/or eliminate them from the workflow.
- Contribute to migration improvements by filing impactful bugs, design change requests, and help the DMRE team to fix the bugs, design improvement tools, or relay scenarios to the SrDMRE for potential bug or new product requests.
- Participate in a On-Call schedule rotation for Data Migrations/Data Ops GoLive Support.
- Write data defect reports.
- Contribute to the escalation knowledge base.
- Identify support tools gaps, enhance needs and propose solutions.
- Work with SrDRE to support and enhance test automation coverage.
- Participate in Code Reviews.
- Participate in After Action Reviews - Lessons Learned.
Knowledge and Skills
- Highly proficient in Sql Server (T-Sql) and databases
- Highly proficient in ETL processes and tools such as (SSIS, CloverDX, Others)
- Proficient in Client Data Migrations and Product knowledge
- Ability to learn new skills quickly
- Ability to learn and document business logic needed for Client Data Migrations/Data Ops
- Ability to analyze unknown database structures and their relationships
- Experience in AWS:S3, Cloudwatch
- Experience in any object oriented language such as C# or Java
- Experience with RESTful APIs and Web Services (Zapier,Workato)
- Complete understanding of application development life cycle(Agile)
- Experience in Gitlab or anything relating to change management
- Ability to gather requirements, design, code, test, implement, and train others
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Ergonomic and height-adjustable workstations for onsite employees
- Opportunity to learn from a dedicated leadership team
- Centrally located open office building in Sugar House (onsite employees)
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
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