Description
Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.
Why this role is important to Field Nation:
The Senior Product Manager, Network Quality role will own Marketplace Quality within our platform. In this role, you will lead efforts to establish a clear and trusted definition of quality across the marketplace, launch key initiatives to improve provider quality, and ensure a thriving network of providers capable of meeting demand. You will drive critical programs and product investments, including tools and incentives to help Providers monitor and improve their quality, as well as tools to monitor and optimize marketplace network quality.
What you'll get to do:
- Own and enhance the Marketplace Quality systems to ensure Buyers consistently have access to enough qualified Providers in every market.
- Lead customer research initiatives with your design counterparts to gather qualitative feedback and identify opportunities to introduce and enhance tools and incentives to help Providers monitor and improve their quality.
- Build dashboards and analyze key data for marketplace quality, to uncover insights that will inform feature work.
- Design, plan, and execute experiments to drive quality improvements throughout the marketplace.
- Collaborate closely with cross-functional teams—engineering, design, data science, and operations—to deliver feature improvements that elevate user experience and marketplace efficiency.
- Partner with the data and network operations team to refine our Marketplace Quality framework.
- Develop and communicate a clear roadmap for marketplace quality improvements, prioritizing initiatives based on customer impact, business value, and implementation feasibility.
- Act as the primary advocate for marketplace quality standards within Field Nation, ensuring that all teams understand and are aligned with goals for marketplace trust, reliability, and performance.
You might be a good fit if you have:
- Experience: 5+ years in Product Management with a focus on marketplaces, quality management, or metrics-driven product ownership.
- Strategic Thinking: Proven ability to define and execute strategic frameworks that drive measurable outcomes.
- Data Proficiency: Strong analytical skills with the ability to work with data teams to design KPIs, dashboards, and scoring mechanisms.
- Analytical Skills: Strong proficiency with data analysis, metrics definition, and interpreting quantitative and qualitative data to drive decision-making.
- Ownership: Have demonstrated leadership and ownership of complex initiatives.
- Customer-Centric Mindset: Proven experience leading customer research initiatives, interpreting customer needs, and translating them into product improvements.
- Cross-Functional Leadership: Track record of successfully collaborating with diverse teams (Engineering, Data Science, Customer Success, Operations) to deliver impactful products and programs.
- Problem-Solving Skills: A solution-oriented approach with a proven track record of leading successful initiatives that address customer pain points and drive business impact.
- Leadership: Experience working in a fast-paced, high-impact environment, leading cross-functional initiatives that require stakeholder alignment and collaboration across teams.
Why we think you'll love it here:
- Unlimited paid time off
- Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!
- Individualized growth + development plans
- Strong values around work/life balance
- Community involvement opportunities
- Competitive benefits: medical, dental, vision, paid parental leave + 401K
- Exposure to cutting-edge technologies to solve meaningful problems
Come as you are:
At Field Nation, we believe work is about more than checking the right boxes. If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.
Field Nation offers a flexible, highly collaborative, hybrid work environment. We are looking for people to join our high performance culture in the states of WA, OR, AZ, UT, CO, TX, NE, KS, MN, WI, IL, IN, MI, OH, KY, VA, NC, SC, GA + FL.
Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.
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