What You'll Get To Do

• Lead end-to-end deployment, commissioning, and operational readiness of FieldAI robotic systems at customer sites.
• Serve as the primary technical point of contact during customer deployments, pilots, and production operations.
• Lead field testing, system validation, and performance evaluations to ensure reliable operation in real-world environments.
• Diagnose and resolve complex hardware, software, networking, and robotic system issues while minimizing operational downtime.
• Deliver technical demonstrations, customer training sessions, and executive-level presentations that showcase FieldAI's capabilities.
• Build trusted relationships with customer engineering, operations, and leadership teams by providing technical guidance and proactive support.
• Collaborate closely with Software, Hardware, Robotics, Product, and Customer Success teams to drive product improvements based on field insights.
• Capture, prioritize, and communicate customer feedback, deployment learnings, and field data to influence product roadmap and engineering priorities.
• Develop and maintain deployment playbooks, technical documentation, troubleshooting guides, and operational best practices.
• Mentor junior Field Application Engineers and provide technical leadership during deployments and customer engagements.
• Support remote monitoring and operational escalations for deployed robotic systems.
• Continuously identify opportunities to improve deployment efficiency, system reliability, and customer experience.

What You Have

• Bachelor's degree in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical discipline.
• 5+ years of experience in robotics, autonomous systems, field engineering, solutions engineering, systems integration, or a similar customer-facing technical role.
• Proven experience leading complex technical deployments in industrial or customer-facing environments.
• Strong understanding of robotic systems, sensors, networking, Linux-based environments, and system integration.
• Demonstrated ability to troubleshoot complex hardware and software issues in the field.
• Excellent communication and presentation skills with the ability to engage engineers, operators, project managers, and executive stakeholders.
• Strong project management and organizational skills, with the ability to manage multiple deployments and competing priorities.
• Comfortable working independently in dynamic field environments while collaborating effectively across cross-functional teams.
• Willingness to travel up to 30% to customer sites across the U.S., with occasional international travel as needed.
• Valid passport and REAL ID (or equivalent travel documentation) preferred.

The Extras That Set You Apart

• Experience deploying autonomous robots, drones, quadrupeds, humanoids, industrial automation systems, or other advanced robotic platforms.
• Strong programming or scripting experience with Python, C++, ROS/ROS2, or similar technologies.
• Experience with Linux, networking, sensors, perception systems, and robotic hardware integration.
• Experience supporting enterprise or industrial customers in manufacturing, construction, mining, energy, or other industrial environments.
• Ability to diagnose and resolve complex technical issues under time-sensitive conditions.
• Experience developing deployment methodologies, standard operating procedures, or technical documentation.
• Previous experience mentoring engineers or leading technical field teams.
• Familiarity with cloud-based robotics platforms, remote operations, or fleet management systems.
• Passion for deploying cutting-edge robotics that solve real-world industrial challenges.