VP, Relationship Management Team Lead

Job Description:

The Vice President, Relationship Management Team Lead (Team Lead) has overall accountability for a team that oversee Workplace Investing client relationships. 

The Team

The Team Lead will manage 10-15 Managing Directors (MDs) with approximately $5-10B in 401(k) assets under administration. MDs are also responsible for a portfolio of multi-product client relationships that span services such as other Defined Contribution plans, Managed Accounts, Self-Directed Brokerage, and Health Savings Accounts.

 The position involves extensive and ongoing client contact with advisors and senior-level client decision makers (CFO, CEO, VP of HR) of existing and prospective customers, placing a premium on executive presence, benefits and financial services acuity, and consultative sales skills.

• Responsible for the overall strategy of the territory to improve business results.
• Focus areas include client retention and dedication, revenue growth, cross selling, and relationship risk mitigation strategies.
• Additional management duties include associate development, performance evaluation, compensation planning, and hiring.

The Expertise You Have

• College degree preferred
• Relationship management experience preferred
• Management experience preferred
• Complete series 7, 24 & 63 exams within 90 days of hire.
   

The Skills You Bring

• Strong proven negotiation skills spanning sophisticated financial and service delivery related topics, both internal and client facing
• Ability to navigate and influence executive level business leaders, both internal and client facing across multiple functions and businesses
• Strong revenue management and overall financial acuity
• Lead multiple, sometimes conflicting priorities, balancing the needs of the client and the organization
• Leadership, mentoring, and career developments skills with a tenured team of professionals
• Validated consultative sales skills
• Experienced presentation, meeting management, and interpersonal skills

The Value You Deliver

• In partnership with Core Market Segment Leadership, develop and execute strategy and goals for organization that produce year-over-year profitability.
• Accountable for retention, client loyalty, and revenue opportunities of assigned territory.
• Develop and maintain strong client relationships (along with MD), including multiple constituencies including HR, Treasury, Legal, Procurement, Advisors and Third Party Administrators.
• Serve as a senior point of contact for key Plan Sponsor and Advisor clients; address client issues and mitigate risk
• Provide leadership and support for all client re-pricing, renewal, and competitive rebid activity on team. Collaborate with MD, Sales (when applicable) and other business partners in these retention activities.
• Drive engagement with internal business leaders in joint planning and client strategies to deliver upon desired outcomes.
• Serve as functional liaison for optimally representing client and organizational interests with senior leaders across Fidelity.
• Coach and mentor to provide continued career development and evaluate performance.
• Proactively nurture relationships with desired feeder organizations (internal and external) to produce and maintain a talent pipeline.
• Ensure that team is aligned with all appropriate rules and regulations. For example: review customer correspondence, licensing, sales literature and client presentations.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

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