Senior Test Engineer

Job Description:

The Role

Everything starts with our customers. At Fidelity, we are dedicated and heavily invested in ensuring the products we deliver are of the highest quality, stability, and experience so that nothing gets in the way of our customers and their financial dreams. We are looking for a highly motivated software engineer in test who can support our Contact Center team in multiple ways such as automation testing, CI / CD build out, analysis, and application development. The outcome of this role will elevate the efficiency and speed at which Fidelity not only delivers stable products but delivers quality to our customers.
 

The Expertise You Have

• Experience with web based and API based automation tool sets such as: Cypress, Selenium, REST Assured, Cyara, and Karate
• Amazon Web Services (AWS) experience preferred
• Demonstrated experience in delivering software solutions in an Agile environment
• Passionate about crafting the best end-to-end customer experience
• Energetically pursue new technologies and their adoption
• Leading the outcome by taking personal accountability for delivering strong results
• Thrive in a fast paced, high demand environment
• Enjoy experimental development solutions
• AWS Connect and / or Genesys experience a PLUS
• Experience with customer Chat and / or Voice technologies a PLUS
• Experience with the following: Java, JavaScript, Jenkins, uDeploy aplus
• 5+ years of experience with a Bachelor’s degree in Computer Science, Software Engineering, or related field
• Minimum 5 years of experience with architecting automation test platforms
• Minimum 5 years of experience with architecting and implementing development pipelines (CI / CD)
   

The Team

The COE in Quality Engineering resides in the Enterprise Technology in Enterprise Customer Contact Center (EC3) business unit of Fidelity Investments. The COE consists of 20 quality, performance and capacity engineers with a passion around customer experience and with the engineering tool set to seek challenges including: Automated testing, performance testing, chaos testing, application cloud migration and management, CI / CD implementation, security testing and application development. The COE provides domain specialists to squads who develop products with the highest customer quality, security, stability, and experience. This role will directly support the Contact Center team within PI which supports the applications utilized by our customers to communicate with Fidelity resources. The supported applications include but are not limited to web-based applications, API based applications, and cloud-based solutions.

Certifications:

Category:

Fidelity’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).