Principal Software Engineer in Test - Contact Center Applications

Job Description:

Principal Software Engineer in Test - Contact Center Applications

Everything starts with our customers. At Fidelity, we are dedicated and heavily invested in ensuring the products we deliver are of the highest quality, stability, and experience so that nothing gets in the way of our customers and their financial dreams. We are looking for a highly motivated software engineer in test who can support our Contact Center team in multiple ways such as IVR functional testing, API testing, automation testing, CI/CD build out, analysis as well as performance and capacity testing.  The role will not just focus on writing tests to achieve our goals but overall frameworks for the platform we support.  Solid engineering background is a must. The outcome of this role will elevate the efficiency and speed at which Fidelity not only delivers stable products but delivers quality to our customers.

The Expertise We’re Looking For

• Bachelor’s degree in a technical discipline, or equivalent experience is required.
• Minimum of 7-9 years of Software Engineering and/or Software Quality Assurance experience.
• Solid UI testing and API testing experience required.
• Web Services testing experience.
• Experience with agile methodology and tool sets (JIRA).
• Capability to adhere to deliverables in the sprint schedule.
• Experience with test automation tools, Empirix Hammer/CallMaster is a plus and highly desired.
• Demonstrated ability to review and analyze client-specific system requirements and scope of services.
• Ability to analyze functional and technical system designs for testability.
• Proficiency at mining and manipulating test data in support of test cases for multiple and complex projects.
• Strong technical skills such as SQL, XML/VXML, HTML, JavaScript, Java, Visual Basic.
• Ability to read and enhance scripts/code.
• Solid understanding of the software development process including planning, analysis, design, coding, system and user testing, and problem resolution.
• Experience working in conjunction with multiple functional groups to identify potential future improvements to the overall quality process, requirements gathering and documentation.
• Prior telecom experience preferred but not required.

The Team

The COE in Quality Engineering resides in the Enterprise Technology in Enterprise Customer Contact Center (EC3) business unit of Fidelity Investments. The COE consists of 20 quality, performance, and capacity engineers with a passion around customer experience and with the engineering tool set to seek challenges including: Functional testing, automated testing, performance testing, chaos testing, application cloud migration and management, CI/CD implementation, security testing and application development. The COE provides domain specialists to squads who develop products with the highest customer quality, security, stability, and experience. This role will directly support the Contact Center applications team and will support those applications utilized by our customers to communicate with Fidelity resources. The supported applications include but are not limited to Voice applications, API based applications, and cloud-based solutions.

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