Principal - QA Engineering

Job Description:

Job Title – Principal - QA Engineering 

The Purpose of This Role 

The Principal QA Engineer plays a critical role in ensuring the quality and reliability of our software products. This senior-level position requires a strategic thinker and a hands-on leader who can drive the QA vision, lead a talented team of QA engineers, and collaborate with cross-functional teams to deliver superior products. The Principal QA Engineer is responsible for setting quality standards, defining testing methodologies, and ensuring that all software releases meet rigorous quality benchmarks. 

The Value You Deliver 

• Strategic Leadership: 

• Develop and implement a comprehensive QA strategy that aligns with the company’s goals and customer expectations. 

• Lead and mentor a team of QA engineers, fostering a culture of continuous improvement and excellence. 

• Drive the adoption of best practices in quality assurance and advocate for quality throughout the organization. 

• Quality Assurance Processes: 

• Define, implement, and refine QA processes and methodologies to ensure thorough testing of software applications. 

• Develop detailed test plans, test cases, and test scripts based on requirements and user stories. 

• Oversee the execution of various types of testing, including functional, integration, regression, performance, and user acceptance testing. 

• Automation and Continuous Integration: 

• Lead the development and maintenance of automated test frameworks and scripts. 

• Integrate automated tests into the CI/CD pipeline to facilitate rapid and reliable software releases. 

• Evaluate and implement new automation tools and technologies to improve testing efficiency. 

• Collaboration and Communication: 

• Collaborate closely with product managers, developers, and other stakeholders to understand requirements, design tests, and ensure comprehensive coverage. 

• Participate in design and code reviews to provide feedback and ensure adherence to quality standards. 

• Communicate test results, defects, and risks effectively, providing actionable insights to stakeholders. 

• Quality Metrics and Reporting: 

• Define key quality metrics and develop dashboards to monitor and report on the quality of software releases. 

• Analyze test data to identify trends, root causes of defects, and areas for improvement. 

• Present quality reports to senior management, highlighting risks and recommending corrective actions. 

• Problem Solving and Troubleshooting: 

• Investigate and resolve complex quality issues, working closely with development teams to identify root causes and implement solutions. 

• Lead post-release reviews and root cause analysis for any production issues, driving improvements to prevent recurrence. 

• Continuous Improvement: 

• Stay current with industry trends, emerging technologies, and best practices in quality assurance. 

• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of QA processes. 

• Provide training and mentoring to team members to develop their skills and capabilities. 

The Skills that are Key to this role 

Technical / Behavioral 

Technical Skills: 

• High degree of Proficiency in test automation tools (e.g., Selenium, JUnit, TestNG, Cypress). 

• Strong knowledge of software QA methodologies, tools, and processes. 

• Hands on Experience with CI/CD tools and processes (e.g., Jenkins, GitLab CI, Azure DevOps). 

• Strong knowledge of with Agile/Scrum methodologies and practices. 

• Solid programming and scripting skills (e.g., Java, Python, JavaScript). 

Soft Skills: 

• Excellent leadership and team management skills, with the ability to inspire and motivate others. 

• Strong analytical and problem-solving abilities, with attention to detail. 

• Exceptional communication and interpersonal skills, with the ability to convey complex concepts clearly and effectively. 

• High degree of adaptability and ability to work in a fast-paced, dynamic environment. 

The Skills that are Must & Good To Have for this role 

Must-Have Skills 

Strategic Leadership: 

• Proven ability to define and implement QA strategies that align with business goals. 

• Experience in leading and mentoring a team of QA engineers. 

Advanced QA Methodologies: 

• In-depth knowledge of QA methodologies, tools, and processes. 

• Expertise in both manual and automated testing techniques. 

Test Automation: 

• Proficiency in test automation tools (e.g., Selenium, JUnit, TestNG, Cypress). 

• Experience in developing and maintaining automated test frameworks. 

CI/CD Integration: 

• Experience with continuous integration and continuous delivery (CI/CD) tools and processes (e.g., Jenkins, GitLab CI, Azure DevOps). 

Technical Proficiency: 

• Strong programming and scripting skills (e.g., Java, Python, JavaScript). 

• Familiarity with software development practices and code review processes. 

Problem-Solving and Troubleshooting: 

• Strong analytical skills to investigate and resolve complex quality issues. 

• Ability to conduct root cause analysis and implement effective solutions. 

Collaboration and Communication: 

• Excellent communication skills to interact effectively with cross-functional teams. 

• Ability to present quality metrics and insights to stakeholders and senior management. 

Quality Metrics and Reporting: 

• Experience in defining, tracking, and reporting key quality metrics. 

• Ability to use data to drive continuous improvement initiatives. 

Agile/Scrum Methodologies: 

• Familiarity with Agile/Scrum methodologies and experience working in Agile environments. 

Good-to-Have Skills 

Performance and Security Testing: 

• Experience in conducting performance and security testing. 

• Knowledge of tools and practices related to these areas. 

Cloud-Based Environments: 

• Experience with cloud-based environments and testing SaaS applications. 

• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud). 

Containerization and Orchestration: 

• Knowledge of containerization tools (e.g., Docker). 

• Experience with orchestration tools (e.g., Kubernetes). 

Behavior-Driven Development (BDD): 

• Experience with BDD frameworks (e.g., Cucumber, SpecFlow). 

• Ability to implement BDD practices in the testing process. 

Quality Assurance Certification: 

• Certification in Quality Assurance (e.g., ISTQB). 

Performance and Load Testing Tools: 

• Proficiency with performance and load testing tools (e.g., JMeter, LoadRunner). 

Industry-Specific Knowledge: 

• Knowledge of industry-specific regulations and standards relevant to the company's products. 

How Your Work Impacts the Organization 

Fidelity EI (Enterprise Infrastructure) India started operations in 2004 to help our partners take advantage of the global capability in providing operational support using the follow the sun model. EI India plays a key role in global workforce augmentation and supports all the EI verticals, including 24X7 operations in some areas. The team’s endeavor has been to provide increased value to our partners through operational excellence and innovation with a focus on stability. The team primarily provides QA support for web, desktop & mobile applications across EUC (End User Computing, which is one of the verticals of EI). The goal is to assure the high quality of our operations and services aiming to the long-term success of our business. 

The Expertise We’re Looking For 

Education: 

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. 

Experience: 

• 10+ years of experience in software quality assurance, with a proven track record of leading QA teams and projects. 

• Extensive experience with both manual and automated testing methodologies. 

Location: Bangalore – EGL, IN-KA-Bangalore 

Shift Timings: 2:00 PM – 11:00 PM IST  

Certifications:

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