Principal Level 2 Production Support Engineer (Java, Oracle, Azure)

Job Description:

Fidelity Investments Workplace Investing (WI) organization is seeking an experienced Principal Software Support Engineer to join our Level 2 Production Support team within Stock Plan Services (SPS) Technology, as we expand our market leading equity compensation platform into a global market. The selected candidate will provide critical systems and business support as part of a global team focused on supporting a service-oriented architecture built on REST and leveraging API management, using a JAVA technology stack, and an Oracle back-end.  This position will play a critical role in providing a top-shelf service experience for our clients, as well as for our internal partners, while building and maintaining collaborative global relationships with our partner technology and support organizations.

Primary Responsibilities:

• Independently, and as part of a team, triage client and participant-impacting incidents
• Debug and reproduce issues in lower development environments
• Create and maintain high quality service documentation
• Adopt industry best practices and tools
• Ensure code reviews, unit testing and integration and performance testing is completed by partner teams, efficiently and effectively, prior to production installation
• Resolve technical roadblocks involving multiple technologies
• Help coordinate the delivery of technical components across onshore and offshore support teams
• Work closely with business partners and management team in evaluating current systems and making decisions on solutions
• Provide technical leadership to more junior team members of the team, as needed

Qualifications:

Education and Experience:

• Bachelor's degree or higher
• 8+ years of software development and support experience in Java EE
• 5+ years of software development and/or support experience in PL/SQL environments
• Experience working in a scaled agile delivery model
• Investment/financial services experience is highly desired

Skills and Knowledge:

• Expertise in software development and support skills using Java and web application technologies in a multi-tiered architecture
• Experience supportign secure, high-volume complex applications for financial and retail systems
• A solid understanding of networking/distributed computing environment concepts
• Experience supporting frameworks for modern transactional and data processing applications
• Curiosity driven to remain in touch with new and emerging technologies and concepts and to find ways to apply those to business problems
• Experience with Agile development methodologies such as SCRUM, SAFe, Extreme Programming, TDD, etc... utilizing CI/CD and DevOps
• Strong verbal and written communication skills
• Prior experience working with teams in onshore-offshore model

Certifications:

Category:

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.