Senior Systems Engineer
Location: Galway, Ireland
Time Type: Full time
Job Description
Job Description:
Senior Platform Engineer with experience in platform engineer and IaC
Location: Galway
The Team
Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.
The Expertise You Have
· 5+ years hands-on experience in platform engineer
· 5+ years hands-on experience in Infrastructure as Code - IaC tooling (Ansible preferred)
· 3+ years building and deploying solutions in the public cloud (AWS preferred)
· 2+ years hands-on experience in container-based deployment and orchestration (Docker and Kubernetes preferred)
· Experience with building/enhancing CI/CD pipelines utilizing Jenkins or similar tools,
· Expertise with Agile (Scrum, Kanban) delivery and operational automation
· Understanding of enterprise-scale platform architecture including high availability and business continuity.
· Ability to trouble-shoot complex data issues across the e2e technology stack
· Experience in managing on-premise or cloud-based Contact Center environments would be a strong plus
· Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
· Self-starter, curious, collaborative, innovative, eager to learn and teach others every day
· Bachelor’s degree in Computer Science or equivalent
The Value You Deliver
· Write high-quality playbooks for safe and consistent deployments
· Understand the leadership vision and execute on that vision
· Strengthen and promote the culture of innovation by setting examples
· Find creative ways to get things done, and do them right
· Foster a culture of best in class platform engineering practices
· Exercise a passion for keeping your knowledge up-to-date with the latest and greatest
· Ensure the high level of integrity in the team
· Take ownership and accountability for figuring out what needs to be done
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