Director, Real Estate Technology Operations

Job Description:

Director – Real Estate Technology Operations

We are seeking a highly skilled and collaborative Director of Technology Operations to lead the support and optimization of our corporate real estate applications and systems. In this role, you will experience an evolving set of responsibilities as we adapt to new business needs and product enhancement requests.   This is a great opportunity for someone who is energized by change and new responsibilities.

In this role you will provide strategic direction for supporting our portfolio of applications.  You will be responsible for delivering additional functionality and enhancements to our applications and might lead a new system implementation, as required by our business objectives.  This role demands good interpersonal and collaboration skills, validated ability to prioritize and lead work across multiple initiatives, and the capacity to distill critical information and present to a wide set of technical and business collaborators across levels of the organization.  The ideal candidate will possess a balance of technical and operational skills, combined with an enthusiasm for exploring innovative solutions in the real estate technology landscape.

The Team

The Director – Real Estate Technology Operations is part of the Fidelity Real Estate Technology Innovation Group. We are a forward-thinking team dedicated to enhancing our corporate real estate operations through technology. As part of our team, you will be joining a diverse group who value a team first approach and are driven by intellectual curiosity.  The group is responsible for the development, implementation, support, and end-user training of multiple technology programs and across Fidelity’s corporate real estate functions.

The Skills You Bring

• Leadership: You have successfully demonstrated your ability to challenge current processes, envision the future, empower and mentor others, and model Fidelity’s Leadership Principles.  Proven experience in leading cross-functional projects and team with an emphasis on collaboration, communication and fostering a positive team culture.
• Analytical & Problem-Solving Abilities: You have demonstrated the ability to understand, analyze and resolve sophisticated business issues and offer insights into solutions.  Proven ability to identify and navigate potential roadblocks and conflicting stakeholder priorities.    
• Technology and Systems Management: Experience overseeing, supporting, and optimizing applications related to corporate real estate including evaluating recommending and implementing new solutions and system enhancements.
• Data Analysis Skills: Proficiency in data analytics and business intelligence with a passion for understanding our real estate data and its interdependencies.   
• Operational Efficiencies and Process Improvement: Experience identifying operational efficiencies and process improvements within real estate technology systems and technology organizations.  Ability to develop and implement streamlined workflows, automation solutions and other initiatives to improve our real estate technology and data ecosystem.  
• Curiosity and Adaptability: Demonstrated intellectual curiosity, eagerness to learn, and an ability to stay current with emerging trends in technology, real estate and data analytics.
• Relationships: Consistent record of developing positive relationships with multi-functional team members.
• Strategic Mindset: Ability to think strategically into the future while ensuring near term execution.
• Project Management: Proven experience with waterfall and agile/scrum methodologies, thrive in a fast-paced environment and can balance working on multiple projects simultaneously. Ability to work with tight time constraints and competing priorities.

The Expertise You Have

• Bachelor’s Degree or equivalent experience in Information Technology, Business, Engineering, or other related subjects
• Strong knowledge of real estate system and applications that could include building technology applications, real estate management, or workplace experience applications
• Development and executing of sophisticated, inter-dependent work plans
• Knowledge of database concepts and understanding of structures and platforms required such as Snowflake
• Strong communication and collaboration skills with the ability to effectively communicate and translate business needs into technical requirements and use cases.

The Value You Deliver

• Delivering outstanding business operational results efficiently and effectively
• Driving innovation for our organization through curiosity, a detailed understanding of business needs, and technology expertise
• Bringing energy, excitement and a collaborative approach to your role every day

Certifications:

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Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.