Director, Architecture

Job Description:

We are currently looking for a Content Associate Experience Architect to join WI Digital Experience Architecture Domain

Fidelity's Workplace Investing (WI) Architecture team architects digital experiences that supports WI’s suite of Digital applications. We are passionate about delivering innovative solutions that exceed our customer’s needs. We embrace diversity of thought and experience. This is a fast-paced technology group that embraces modern technologies to build powerful tools and deliver an outstanding, customer obsessed user experiences.

The Expertise We’re Looking For

• Bachelor’s degree in Computer Science or related field
• Proven leader in architecting elegant Large Language Models for Content Delivery platforms that deliver digital experiences and solutions that scale across our customer base
• Experience in leading, defining and implementing architecture blueprints aligning with Enterprise Digital Experience standards.
• Experience in building desktop applications / technologies for Contact Center associates.
• Experience with OpenFin or Glue42
• Facilitate architecture governance and project review oversight across the portfolio ensuring compliance with technical standards, policies and procedures
• Excellent leadership, communication, presentation, documentation, and influencing skills
• Collaborate with business and technical partners to provide an industry leading customer experience on the web using agile frameworks

The Purpose of Your Role

In this role, you will serve as a Director of Architecture within the Associate Experiences & Content Product Area focusing on content capabilities and API's that deliver Virtual Assisted and Chat content that is both personalized and findable to our internal digital experiences. You will provide technical leadership to reinvent our WI contact center experiences and the processes, tools that our associates use to serve our >34M WI customers. The initiative is planned to enrich the day to day operations of ~10k employees and via them the lives of millions of our customers we serve. You will enable this business transformation for associate experience by providing strategic direction, transitional and future state architecture and inform the right set of technologies.

The Skills You Bring

Your background in the following will prove vital:

• Experience architecting solutions for the development and deployment of key digital applications and features
• Experience with server-side technologies including GraphQL, Node, Java, Spring Boot, etc.
• Experience with Spring and open source frameworks including Spring MVC, Spring Core, Spring REST, Apache Camel, etc.
• Experience with client-side technologies including Angular, JavaScript/TypeScript, HTML5, CSS3, etc.
• Extensive experience with content technologies (Sitecore, Adobe Experience Manager), ChatGPT and Large language Models and search engines (Kendra, Lucid works) etc.
• Strong technical background on crafting and developing enterprise digital applications with MVC design pattern, micro front-end strategy and open micro service architectures.
• Experience with building digital restful and GraphQL APIs
• Experience with Cloud-based Architecture and AWS cloud native solutions

The Value You Deliver

• Comprehensive knowledge of internet, mobile, and application architecture, as well as current and emerging technologies
• Specialist understanding of software development processes including analysis, design, coding, system and user testing, problem resolution and planning
• Ability to collaborate with a variety of individuals and groups across Fidelity in a constructive manner in order to accomplish tasks and drive forward key business initiatives
• Ability to learn quickly, be flexible, adapt and strive to excel in a fast paced, changing environment
• Ability to be highly organized, very responsive, and committed to quality and high standards

The Team

As part of the WI Technology Architecture team you will be key player in helping move us forward into our digital future and digital transformation of our business. As an Architect within Workplace Investing (WI), you are responsible for establishing the strategic direction, and choosing technologies across WI Digital Experiences. You will work closely with business partners and technology teams to understand business objectives and help define appropriate architecture and align with broader WI goals and strategies. You will have accountability for delivering strategic change across a diverse set of applications, technologies, and squads.

Why Fidelity?

• Three consecutive years on CareerBliss’ Top 50 Happiest Companies Employees Survey
• A company that is committed to innovation and being an industry leader by investing in technology
• More than 12,000 technology professionals utilizing an Agile methodology enterprise-wide
• Access to premier technology platforms, OS, and frameworks

Certifications:

Category:

Fidelity’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).