Field AI/ Customer Success Engineer

What You'll Do

• You will act as a trusted advisor to our customers, while also building relationships with technical stakeholders
• You will act as the “Voice of the Customer”; regularly engaging them on status calls, educating on product roadmap and QBRs, managing escalations, while influencing our roadmap in partnership with our Product team
• Knowledge of data science concepts, including developing interpretable machine learning model tools to be used in Fiddler's product
• Ensure technical success for customer onboarding by writing custom code to integrate with their data pipeline using tools like Snowflake, Airflow, MLFlow, S3, Kafka, etc
• Develop FIddler platform integration to expedite onboarding with data platforms, workflow tools and ML platform 
• Spearhead new opportunities in which Fiddler can provide the most value that will drive renewals and expansion
• Available during US Eastern Timezone hours. Working hours will be 6:30pm to 3:30am IST

What We're Looking For

• BE/ME in Computer Science (AI/ML specialization), Statistics, Mathematics, or equivalent 
• 2+ years of real-world experience working with ML models in production
• Comfortable with Kubernetes and public Cloud environments (AWS, Azure, GCP)
• Working knowledge of tools used for structured and unstructured data, messaging and workflow tools at scale. Tools like Hadoop, MongoDB, Snowflake, Bigquery, Spark, Kafka, Kinesis, RabbitMQ, Airflow, MLFlow, Luigi, Kubeflow, Argo
• Knowledge of machine learning frameworks such as TensorFlow, PyTorch or Scikit-learn
• Understanding of ML/DS concepts, model evaluation strategies and lifecycle (feature generation, model training, model deployment, batch and real time scoring via REST APIs) and engineering considerations
• Strong coding skills, preferably in Python
• Experience with large-scale industrial applications of deep learning in domains like Computer Vision, NLP and/or Speech-to-Text, a plus
• Excellent organizational, communication, writing and interpersonal skills
• Curiosity, ownership, empathy towards customers, willingness to learn new things and desire to inspire others are values we care.

IMPORTANT

• Please submit a short video introduction (2-3 mins video).
• In the video, briefly introduce yourself and your professional background.
• Tell us about a project or accomplishment you're proud of from your previous role.
• Please upload your video introduction to a platform like (VEED.IO, YouTube Unlisted) and share the link.
• Thanks!