Salesforce Support Engineer- Night Shift

What’s in it for you?

List at least two comparative wins for this role over another that someone might consider. Example follows.

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

What are the key milestones of this role and what is the added value of this role to the organization? Instead of listing out a set of desired experience, this is an opportunity to further describe the role and the functions of the role. Research shows that women are unlikely to apply for a position unless they meet 100 percent of the requirements, while men will apply if they meet 60 percent of the requirements.

You will report to the [fill in manager’s role].

What You’ll Be Doing

• Monitor and maintain production environment to ensure smooth functioning of Salesforce
• Field day-to-day support requests from users, troubleshoot and resolve issues.
• Proactively identify potential issues and provide recommendations and preventative measures
• Document and maintain accurate records of all technical issues, solutions, and customer interactions
• Stay updated on industry trends and advancements to continuously improve technical skills and knowledge
• Handle multiple tasks and priorities simultaneously, effectively managing time and resources to meet deadlines
• Handle basic administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Handle Salesforce deployments and administrative activities

Desired Traits

• 2-3 years of experience in Salesforce Administration and Development
• Production Support experience
• Strong unit testing, functional testing and debugging skills
• Be able to convert user reported issues into clear technical requirements
• Development experience in Apex Classes, Triggers, SOQL, SOSL, and Lightning components
• Have worked in Salesforce CPQ, Sales/Manufacturing/Service Cloud, Case Management
• Strong understanding of SalesForce.com best practices and functionality
• Active Salesforce Certifications are desirable.
• Experience in Mulesoft is a plus
• Be able to juggle work between production support and development.
• Demonstrated ability to communicate clearly and effectively with the users
• Methodical and thorough in written documentation and communication.
• Excellent problem solving, decision-making and critical thinking skills.
• Enjoy working with a diverse group of people in multiple regions.
• Comfortable not knowing answers, but resourceful and able to resolve issues.
• Comfortable with ambiguity, asking questions and constantly learning.
• Customer service mentality; advocates for another person's point of view.
• Work in US hours.

Interested in learning more?  We look forward to hearing from you soon.