Solution Support - Senior Engineer

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“The Solution Support Group is a global team responsible for providing 24x7 upgrade support of the company's Cloud, SaaS, ASP, and hosted solutions. Those who excel in this role have the willingness and ability to jump in and learn new technologies as well as move between them quickly. We attract engineers with tenacity, exceptional diagnostic, and problem-solving skills, and those looking to contribute to a corporate critical initiative. You’ll have an opportunity to work with a diverse set of enabling platform technologies, supporting FICO’s most critical clients. This role provides the opportunity to develop a deep understanding of our business and work closely with product development, product management, and sales/pre-sales team(s) to deliver significant value to our clients.”– VP, Global Customer Support

What You’ll Contribute

• As a generalist, support the full stack of Public Cloud, Private Cloud, and hosted web-based applications.
• Manage the operations and stability of the environments in accordance with established procedures and best practices, while contributing to continuous improvement within those processes and procedures.
• Drive incidents to resolution during scheduled upgrade activities and tasks.
• Implement, monitor, refresh, and perform tasks on select/key Platform solutions.
• Solution Deployment and Promotion.
• Solution Technical Regression Testing (post upgrade).
• Solution Technical Performance Validation/Testing/Sizing (post-upgrade).
• Solution Change Management (deployments, patches, upgrades).
• Solution Monitoring (setup and alerting from solution, bureaus).
• Adjust Logging (e.g., Kafka/Gridgain).
• Solution Incident Investigation and Resolution.
• Support of Solution Customizations (e.g., groovy scripts, models) for break/fix.
• Solution related OEM Support L2 & L3 of the Solution.

What We’re Seeking

• Intermediate to advanced RedHat Enterprise Linux (RHEL) experience.
• Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, OpenAM). OutSystems a plus.
• Knowledge/Experience with cloud computing platforms (AWS) and automation/container management (Kubernetes, etc.).
• Working knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.
• Working knowledge of LDAP design, implementation, and networking.
• Knowledge and experience administering multi-platform operating system environments (Windows and LINUX).
• Working knowledge of Storage Management Solutions (SAN, NAS, etc).
• Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures. Firsthand knowledge of load balancers and firewalls desired.
• Familiarity with ITIL standards and technologies (ServiceNow).
• Scripting/programming experience in Puppet, Powershell, PERL, .NET, Python or UNIX Shell a plus.
• Ambitious and self-driven.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy