Product Manager - Lead (GTS)

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity 
 

“As a Product Manager, you will help shape the vision and strategy of Platform services by leveraging business goals, industry trends, and customer insights to build and support FICO Platform. You’ll collaborate with the team to prioritize key focus areas and ensure everyone is aligned on the "why" behind our priorities. If you're passionate about turning strategy into outcomes, this is the role for you” – Director, Service Management

What You’ll Contribute 

• Vision & Strategy – Set a clear vision to solve customer problems, aligning with business goals and addressing key challenges.

• Voice of the customer – Collect feedback from customers to understand pain points and needs and translate this data to prioritize outcomes that improve customer satisfaction.

• Roadmap & strategic prioritization – Develop and maintain a strategic service roadmap, and a prioritized backlog with outcomes that align with business goals and prioritize customer impact. Pitch business value and get executive buy-in.

• Cross-Functional collaboration – Work with Engineering and stakeholders to develop and ensure seamless integration of solutions to deliver value.

• Tracking & Reporting – Define, monitor and present key metrics and developer engagement to assess product performance and identify areas for improvement.

• Continuous Improvement – Use feedback and data to refine and enhance the service, ensuring continuous delivery of value to developers.

• Innovation – Lead efforts to explore new technologies and solutions that reduce friction and empower developers to work more efficiently.

• Execution & delivery – Manage the full product lifecycle, and partner with Engineering lead to ensure timely delivery of high-quality solutions with measurable outcomes.
   

What We’re Seeking 

• An experienced Product Manager with a background in building products for developers. Ideal candidate possesses following attributes:

• Problem-Solving Mindset: Ability to approach challenges analytically, ask the right questions, and have strong collaborative approach to partner with cross functional teams to identify and solve problems and deliver complex solutions with a customer-first focus

• Customer Empathy: A deep curiosity about users and a passion for creating products that address their needs and improve their lives.

• Proactive Attitude: Eagerness to learn, take initiative, influence directions and seek out opportunities for growth and improvement.

• Basic Technical Understanding: Familiarity with the product development process and a basic understanding of software development principles (hands-on technical experience is not mandatory, but an interest in learning is essential).

• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to translate complex concepts into clear, actionable insights. Confident presentation skills to walkthrough roadmap, metrics and report progress to org leaders.

• Organizational Skills: Ability to manage multiple tasks, set priorities, and work effectively in a fast-paced environment.

• Team Player: Collaborative attitude and the ability to work cross-functionally with diverse teams, demonstrating adaptability and emotional intelligence

• Tools: Familiarity in product management tools such as Jira, Confluence, Aha.

• Technology: Familiarity and understanding of Cloud technologies, System Architecture, User interface design principles.

• Experience: 7+ years of experience in software product owner or manager role or similar experience in software development, engineering, or product management with a proven ability to support the product and engineering organization.

Our Offer to You 

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. 

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. 

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. 

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie .

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy