DevOps Engineering Enablement-Sr Engineer

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“DevOps Engineering Enablement - Focus on implementing DevOps practices and tools to increase efficiency, collaboration, and communication between development and operations teams with the goal to improve software delivery speed, quality, and reliability. It involves the adoption of Agile methodologies, automation, continuous integration and continuous deployment, and other DevOps principles.” – Sr. Director, DevOps Engineering Enablement

What You'll Contribute

• You have an opportunity to be part of a world-class DevOps engineering team to empower our product and engineering organization to innovate at the speed of business.
• You will contribute to developing a DevOps Engineering Systems through building strong relationship with DevOps Enablement team, change management team, Product and Engineering, Global Technology Services, cyber security, education, and professional services organizations.
• Embracing a shift-left approach, you will be deeply engaged in all phases of the development lifecycle. This includes tasks such as estimating, requirement gathering, design, implementation, and conducting code reviews across all levels to ensure comprehensive coverage and automated testing.
• You will report to DevOps Quality Engineering Lead and will be an integral part of scrum teams involved in a wide range of activities such as working with stakeholders and customers, developing test automation frameworks and test scripts.
• You will partner closely with the DevOps enablement SMEs such as Automation SMEs, Security SMEs to architect, design and implement One Engineering System, then guide and help Product and Engineering teams to adopt One Engineering System.
• You will also work with Product and Engineering teams to continuously improve the DevOps process through frequent feedback loops.
• You will work with the product architecture lead, security lead and global technology services lead to evaluate and adopt the best testing tools and integrate them to FICO pipeline and Platform pipeline.
• You need to use data to inform decision making.  Analyze data for trends and potential pain points and use this to prioritize and inform how to improve quality in your responsible engineering product.
• You need to gather feedback from key stakeholders and provide recommendations on the best way to advance your team’s objectives.
• You will be responsible for building the Quality system as part of One Engineering System to be used by our product engineering organization that builds the world class FICO platform.
• You will contribute to our mission which is to be at the heart of our clients’ operations, from accelerating digital transformation to breaking down organizational silos to broadening credit access. We bring the power of human expertise and artificial intelligence together, enabling our clients to make real-time decisions that matter, at scale.

What We’re Seeking

• A high-potential candidate who has passion for learning and staying up to date with emerging technologies and practices, and excellent problem-solving and analytical skills.
• A DevOps or software quality engineer who has been part of software continuous delivery and has passion to develop quality strategy, test automation to continuously create value in the end2end DevOps process.
• Ideal candidate possesses the following attributes: Creative Thinker, Agile Mindset, Strong Listener, Development Experience, Hands-on DevOps Experiences, Hands-on Software Testing Experience, Easily Builds Trusting Relationships, Focused on Continual Improvement, Charismatic, Ability to Learn, and High Level of Emotional Intelligence (EQ).
• Ideal candidate leads by example to embrace DevOps culture and mindset including culture of experimentation, collaboration, co-create, continuous improvement, and outcome over output.
• Ideal candidate has comprehensive expertise covering all aspects of DevOps, directly or indirectly impacting product quality. This includes proficiency in software testing, automated processes, quick display of test results at each stage, CI/CD workflows and related areas.
• Ideal candidate should be able to skillfully and accurately define testing strategies, select appropriate tools, build frameworks with deeply understanding of design technology and delivery processes to help create high-quality products.
• The ideal candidate can identify infrastructure-related issues before they cause failures. Having the ability to set required counters (e.g. performance baselines, resource utilization) provides insight into the end-user experience and ensures the stability of the infrastructure all the time.
• Strong understanding of containerization technologies such as Docker and Kubernetes.
• Experience with cloud computing platforms such as AWS, Azure, or Google Cloud.
• Experience working asynchronously in a remote, distributed team. Experience working global teams.
• Strong communication skills, with clear verbal communication as well as written communication skills.
• A highly empathic DevOps practitioner who can interact with Product and Engineering teams with a growth mindset.
• Collaborative style: partners well with cross-functional teams solve hard problems and to complete complex deliverables with quality and business outcome.
• Ability to work across organizations with Product management, Product Engineering, Cyber Security, UX, Global Technology Services, Legal, education and professional services.
• Strong Experience in software automation, software quality including test automation, software development, product engineering, DevOps engineering, or equivalent experience with a proven ability to work in a product and engineering organization.
• K8S, AWS, Bitbucket, Jenkins, Java, GitHub, kafka, Open-Source working experience is highly preferred.
• Test automation and Application Security (DevSecOps) experience is highly preferred.
• ArgoCD and CrossPlane knowledge and experience is highly preferred.
• A calm and problem-solving personality when dealing with production issues is highly preferred.
• Bachelor’s degree in highly related field; Advanced degree a plus.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy