Core Services Data Operations - Lead Engineer

Location: Work from Home, Mexico

Time Type: Full time

Job Description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

FICO ensures that all data entering and leaving its network is transferred in a secure, reliable manner using market-leading commercial off the shelf software. The Data Operations Lead Engineer role provides you with the opportunity to work with best-in-breed solution architecture for moving data from source to destination. You will partner with members of analytics, software development and delivery teams as part of strategically important, highly visible initiatives.

What You’ll Contribute

• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology
• Works directly with internal and external customers via email, phone, instant message where appropriate, gathering requirements and providing solutions
• Works directly with vendors to resolve software configuration issues
• Proactively monitors and reports performance and utilization of our team's servers and software
• Troubleshoots software and/or hardware issues/failures
• Actively manages problem tickets and tasks
• Assists with developing tactical strategies, processes and procedures related to systems/application administration
• Collaborates with other lines of business on new initiatives
• Writes / modifies scripts and artificial intelligence prompts used to automate routine functions

What We’re Seeking

• Experience configuring, managing and troubleshooting Windows and Linux operating systems, networks, firewalls, databases, SSH public/private key authentication and PGP public/private key encryption/decryption
• Experience configuring, managing and troubleshooting networks and firewalls
• Experience writing and debugging Windows batch and Linux bash scripts; python, java and javascript experience is a plus
• Experience engineering prompts for AI large language models; automating processing using agentic AI;, reviewing output produced by the AI LLM or agent and ensuring the AI agent’s actions meet the intended goal
• Experience with public clouds such as Amazon AWS, Microsoft Azure
• Experience with RESTful and SOAP APIs, json and xml
• Ability to manage tasks independently and work with multiple priorities, sometimes under limited time constraints
• Effective interpersonal skills and ability to maintain positive working relationship with others

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy