Cloud Engineering (GTS)-Senior Director

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"FICO is seeking a Senior Director who thrives in providing leadership and accountability to the IT Operational Analytics space within a fast-paced cloud environment. This position will be heavily involved in working with architects to implement and deliver the future vision, while balancing that with maintenance and support of existing tooling and processes. The successful candidate will be adept at managing competing project and operational priorities within the same set of resources, ensuring customer satisfaction across both internal and external stakeholders." – VP, Cloud Engineering

What You’ll Contribute

• Collaborate with observability service management resources to manage and prioritize project backlog, while ensuring essential operational focus is maintained and protected.
• Work with architects to deliver and onboard a future observability vision (tooling, processes, design, etc.), such that it meets stakeholder requirements.
• Maintain and, where possible, assist in improvement of existing tooling, processes and designs to assist in meeting short term requirements, while aligning with a migration over the next several years.
• Collaborate with stakeholder teams to successfully integrate observability into all business processes and engineering (e.g. CI/CD pipelines) in a supportable and scalable manner.
• Assist in creating standards, policies, self-service automation, and general implementation of agreed designs.
• Mentor and guide team members on best practices in observability, fostering a culture of continuous learning and improvement.
• Stay abreast of emerging technologies in the observability space and ensure these are added to training regimes where applicable.
• Play a key role in incident management processes, utilizing observability tools to optimize troubleshooting capabilities.
• Ensure observability solutions comply with industry standards and security regulations, safeguarding data integrity and privacy.

What We’re Seeking

• Expert knowledge and experience in management of ITOA and/or observability teams, both engineering and operational.
• Proven leadership experience with the ability to deliver complex projects on time and within scope.
• Understanding of containerization (Docker), orchestration (Kubernetes), and microservices architectures.
• Familiarity with infrastructure as code tools like Terraform, CloudFormation, or Ansible.
• Deep understanding of logging, monitoring, tracing, and alerting practices in large-scale distributed systems.
• Experience with real-time analytics platforms and handling streaming data.
• Experience in effective integrations between systems of record, systems of engagement and systems of intelligence to achieve business requirements (e.g., ML based event correlation and enrichment with business context).
• Experience with using technologies to drive scalability within ITOA (e.g. Anomaly detection, event clustering, incident classification, predictive analysis, automated resolution issue workflows, automated customer notifications, machine driven root cause analysis, etc.)
• Any experience or understanding of systems of intelligence and systems of engagement tooling (e.g., Grokstream, BigPanda, Moogsoft, etc) would be beneficial.
• Experience in tooling and management of in the wider ITOA domain would be beneficial (e.g. Service Now, OpsGenie, etc.)
• Knowledge and understanding of OpenTelemetry.
• Advanced experience working in an AWS Environment. Certifications such as AWS Certified Solutions Architect are a plus.
• Understanding of security considerations in observability, including data encryption and access controls.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy