Software Engineer

Department: EPD

Location: San Francisco

Employment Type: FullTime

About Ferry

Ferry is fixing the way people navigate healthcare. For too long, patients and medical staff have wasted countless hours on the phone, stuck navigating complex insurance policies and outdated scheduling systems.

Now, with Ferry’s AI platform, leading hospitals, insurers, and digital health companies solve this problem for their physicians and their patients. We provide an SMS-based concierge service that finds and books care for patients — at no cost to them.

We’re a small, close-knit crew of builders who care deeply about turning frustrating, clunky healthcare navigation into delightful experiences and ultimately, better health outcomes.

What you’ll work on

• Bridging the gap between LLMs and the real world to get our patients access to the care they need. Our AI agents are calling doctors' offices across the country to ask questions and book appointments. Anything that can go wrong does go wrong, and we need to predict and deal with every edge case.

• Building out user experiences that prioritize outcomes over usage. We handle the hard work of care coordination behind the scenes, so our users can spend less time in our app and more time getting the care they need.

• Scaling our distributed systems that turn complex referrals into coordinated care. Each referral requires an elaborate pipeline that involves integrating multiple data sources, making and processing dozens of automated phone calls, and coordinating with the patient over text. As we scale to millions of patients, you'll tackle increasingly complex technical problems in reliability, performance, and orchestration.

What you’ll bring

• Excellent programming skills and computer science fundamentals.

• A passion for building user experiences that deliver real value and spark joy.

• Strong communication skills and the ability to make a compelling case for your ideas.

• Low ego and genuine curiosity — you’re more interested in finding the right answer than being right.

• Experience across a range of full-stack web development technologies (we use Next.js, TypeScript, PostgreSQL, and Terraform).

Benefits

• Competitive salary and generous, early-stage equity (5-year grant, ISOs, early exercise available).

• Health insurance through Thatch with a generous monthly stipend to purchase the medical, dental and vision plans that works best for you.

• 401(k) with a 4% match.

• Unlimited PTO, plus a winter break at end of year to recharge.

• Prime office location in Jackson Square with meals provided every day.

• Fun team events and offsites.