Security Technical Account Manager

Security Technical Account Manager

Fastly is looking for a Technical Account Manager focused on Fastly Security products in North America. Our Technical Account Managers focus on delivering strategic technical initiatives for our customers in coordination with our Security Solutions teams. As a TAM, you will be collaborating with Product Management, Engineering, Support, and Security Research teams to help some of our biggest clients.

What You'll Do:

• Own the Technical relationship with assigned accounts on an ongoing basis

• Understand the customer’s security strategy and advise on how Fastly’s security products can help customers achieve their security goals

• Focus on ensuring customers are successful with Fastly’s security products, from implementation through to ongoing usage

• Manage project status in our project management tools

• Work on internal PS projects as assigned

• Provide training to customers

What We're Looking For: 

• Prior experience in Cybersecurity, preferably Application Security

• Experience with some or all the following foundational technologies: SaaS/Cloud or hybrid cloud deployments; Apache/NGINX/IIS or other web server platforms and associated Application server technologies and frameworks

• Unix/Linux or Windows systems administration

• Scripting ability with any of the following: Python, Java, Go, PHP, Unix/Linux Shell, C#, or other common Web languages

• Understanding of HTTP and API security best practices

• A creative, out of the box problem solver

• Ability and experience in troubleshooting software products

• Proficiency in English is required

We’ll be super impressed if you have experience in any of these: 

• HTTP protocol experience. We protect all types of web servers so everything we work with will involve HTTP protocol

• Docker experience as it used by many of our customers

• Kubernetes Know-how. Kubernetes is now being used everywhere, and we always like to have more in house knowledge

• Knowledge of different Systems Config Management tools is very helpful

• Experience with AWS, Azure, or Google Cloud

Work Hours: 

• This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements: 

This position is open to the following preferred office locations:

• San Francisco, CA

• New York, NY

• Denver, CO

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary: 

The estimated salary range for this position is $111,000 to $147,996. 

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2025, we offer 11 paid local holidays, 11 paid company wellness days.