Senior Project Coordinator, Web Content Specialist

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About FareHarbor Sites

FareHarbor’s business model requires that users utilise our software to book online. For this reason, it is in FareHarbor’s best interest that our clients have websites that are easy to find, easy to navigate, and drive online conversions. With this interest in mind, FareHarbor offers websites to our qualified clients to help improve their web presence and online bookings. All of our websites are built on our in-house developed WordPress theme. The Senior Project Coordinator (PC) is responsible for organising the clients’ end to end process from project submission until the website is live.

About the Role

The FareHarbor Sites Onboarding Team is seeking a Senior Project Coordinator who will assist our clients, Account Managers, and Account Executives in organising our ongoing website projects. This job involves creating project plans, monitoring internal build schedules and client/internal communication, and organising project deadlines to ensure milestones are met promptly, guided by the client’s website needs. 

Though our in-house theme is versatile, it is not fully customisable. The Senior PC is initially responsible for gathering the content, branding materials, and general goals of the new website from the client. It is critical that the Senior PC manages client expectations and strongly communicates the value and limitations of FareHarbor-built websites. The Senior PC strategises with Web Content Specialists, SEO Specialists, and other internal teams for the website build. The Senior PC will maintain deadlines, help minimise client feedback, and communicate progress to all other stakeholders to deliver a product to the client that maximises their businesses’ online success.

To be a successful Senior Project Coordinator, you will need to work on tight deadlines, be competent in using all Google applications, and have exceptional verbal, written, organisation and presentation skills, as this is a client-facing role. An effective Senior PC is innovative and has a strong commitment to client satisfaction. You will coordinate multiple high-priority projects simultaneously, for which strong attention to detail is essential. For this position, you should also have a basic understanding of how websites are built and structured.

As a Senior Project Coordinator in our Sydney office, you will primarily work with clients in the Asia-Pacific region but may assist with website projects in other regions. You will work with your fellow Project Coordinators globally and report to our functional manager based in our U.S. office in Denver, Colorado.

What you’ll do here:

• Maintain multiple website project plans and schedules. All documentation is maintained appropriately for each project.
• Effectively communicate website best practices to clients and help them understand ideas that may be foreign to them. (We will offer some formal on-site training for this role on website best practices though you should have a general understanding of web design best practices.)
• Coordinate with internal teams and the client to ensure communicated project deadlines are met.
• Organise and participate in client and Account Manager meetings to communicate website strategy and best practices.
• Ensure client views/feedback are managed towards the best solution.
• Document and follow up on important actions and decisions from meetings and client calls.
• Implement quality control measures to ensure clients’ FareHarbor-built websites meet technical and design best practices.
• Have a detailed understanding of our site building process and be able to explain to others with confidence.

Requirements:

• Bachelor's degree in business or related field of study. (Preferred)
• Two years experience in a related field. (Preferred)
• Two years experience in a client-facing role.
• Familiarly with website content management systems and a basic understanding of how websites are built and structured.
• General knowledge around SEO best practices. 
• Exceptional verbal, written, and presentation skills.
• Ability to work on tight deadlines calmly and confidently.
• Ability to work effectively both independently and as part of a team.
• Competency in Google applications including Google Docs, Google Sheets, and Google Slides.

Bonus Points:

• Experience working with DNS
• Experience working with Wordpress
• Experience working with Airtable
• Experience with web design

Benefits 

• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy 
• Opportunity to share your ideas and make a difference in a growing company.
• Fast-paced, high-energy and engaging work environment.
• 26 days of annual leave
• Work-from-home assistance
• Educational Opportunities 
• Social hours & events and team-building 
• Hybrid friendly
• Wellness benefits (Headspace subscription & wellness webinars)

This full-time role is open to candidates with Australian Citizenship, Permanent Residency or New Zealand residency or those who have a minimum  2.5 years remaining on a valid Australian working visa and do not require sponsorship to work.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.