Retail Lead - Charlotte FC/Carolina Panthers

The Retail Lead (part-time) plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line Retail Associate team. The Retail Lead will drive results through coaching Retail Associates to carry out operational excellence expectations.

The Retail Lead will be expected to work a part-time schedule which will includes days, nights, weekends, extended hours on game days and during events.

General Duties & Responsibilities
Drive sales results by consistent execution of daily operations
Support back of house operations; maintain stockroom organization
Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)
Work with Retail Associates to ensure an exemplary fan experience
Communicate expectations for assignments and projects to Retail Associates
Provide training and assistance to Retail Associates as required  
Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
Understands Fanatics Values and how they relate to their role
Perform ‘Manager on Duty responsibilities’ as needed

Education, Experience & Requirements
Minimum 18 years of age, High School graduate or equivalent
Past experience working in retail or sales preferred
Ability to work independently and responsibly in a fast-paced environment
Availability to work extended hours on game days and during events
Foreign language skills are a plus

Job Knowledge, Skills and Abilities
Possess a fun, outgoing, confident, professional demeanor
Prior leadership experience preferred
Ability to work well with all levels of management, build partnerships and coach teams
In partnership with leadership team act decisively to solve problems
Ability to represent Fanatics/League/Team Values and standards
Ability to balance and prioritize multiple projects while remaining calm under pressure
Strong communication, literacy, and numeracy skills 

Physical Demands
Regularly required to sit stand, reach, bend and move about the facility as needed
Must be able to lift and carry up to 30 lbs.
Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop