Systems Engineer, Managed Services

As an engineer at a global financial technology company, you’ll be an integral part of FactSet's success. Our engineers get to enjoy FactSet's flexible environment where everyone can contribute individually, yet at the same time, they benefit from a community where they can depend on each other for help, learning, and development.

The system engineer team is managing and monitoring systems and infrastructure at FactSet. This position plays a large role in designing, developing and implementing new systems. In addition, the software engineer analyses current systems and develops solutions to complex problems that may be occurring. This role provides support to all by serving as a key contact for all systems related issues that arise.

This role is a mixed between application management (Java three tiers architecture) and system configuration. The team collaborates with configurations consultant team and the enterprise architect team.

Responsibilities:

• Provide application configuration at time of implementation, ongoing monitoring and change management support.
• Troubleshoot, diagnose, and resolve escalated client issues to ensure application fully satisfies customers in terms of data integrity, application expectations and other factors according to customer requirements.
• Work closely with development, account management, support and other internal parties to facilitate issue resolution and change.
• Monitor and improve infrastructure for hosting services
• Participate in the research and documentation of processes, including new procedure manual documentation, implementation, and updates.
• Support FactSet’s 24/7 global support structure

Requirements for the role

• Bachelor's degree or higher
• Demonstrated knowledge of scripting languages like PowerShell, Unix Shell / MS-DOS, batch files, scheduler => Any other scripting language is fine
• SQL (PL/SQL, T-SQL), DBA (Oracle, MS SQL, PostgreSQL, Amazon Aurora)
• System Administration knowledge and skills

Preferred Qualifications:

• Amazon Web Services (AWS)
• J2EE (JMS and JMX)
• XML and Web Services (SOAP, REST)
• Solving Technical performance issues
• JIRA / Confluence / DevOps
• Network skills (Firewall concepts and security), VPN, Citrix, Netscaler, etc.
• Technical Project Management/coordinationskills
• Willingness to be hands on with clients and escalated issues
• Strong Customer Service skills and the ability to manage client expectations and escalated issues
• Proven experience in communicating with all levels of business stakeholders
• Any financial knowledge or experience in Asset or Wealth Management or financial instruments or services is a plus