Lead Systems Engineer

FACTSET BRIEF

FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers / management firms and other financial professionals to analyze companies, portfolios, markets & economies.

FactSet was formed in 1978 and operates out of 35 locations worldwide. FactSet, with over $1 Billion in annual revenues, is headquartered in Norwalk, Connecticut and employs nearly 6500 people worldwide. Our operations extend within North America as well as Europe and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS.

DEPARTMENT BRIEF

Network engineers at FactSet have a wide variety of responsibilities across the enterprise’s entire infrastructure.  The role primarily consists of designing, automating, operating and troubleshooting FactSet’s various network systems, including but not limited to our WAN, LAN, SAN, WiFi, Load-balancing, Internet Egress, DNS, AWS Cloud Networking, Network Automation and Market data environments.

This broad range of technologies, coupled with the nature of the position, often result in an engineer being required to quickly [re]acclimate themselves with a technology, become a subject matter expert in that domain, fix the problem/implement a solution and then move on to the next initiative. For those who have the skills and work ethic to thrive in our environment, the position poses a challenging but rewarding and exciting opportunity for engineers to deliver top-tier service to our internal and external clients.

Candidates for this position should have solid experience with WAN/LAN technologies, TCP/IP, routing protocols and have a deep understanding of reference network architectures along with a significant level of ‘Hands On’ network OS experience.  Additionally, candidates with a solid track record of interaction with ISPs, familiarity with automation tools, multicast experience, strong analytical, project management and troubleshooting skills will receive a higher level of consideration.

Past success designing or maintaining a network via automation is also expected.  Candidates should have competence in at least one scripting language and experience with standard automation tools. A successful candidate for this position will have strong interpersonal skills, an elevated level of verbal and written dexterity and will enjoy providing effective and meaningful solutions for clients, both internal and external.

JOB RESPONSIBILITIES

• Act as a strong consultative resource for FactSet’s clients, vendors and internal leaders.
• Project manage business and network team initiatives.
• Configure Cisco / Arista Routers / Switches, F5 Load Balancers, AWS Cloud resources to provide services that successfully integrate into our clients, vendors and FactSet’s own internal networks
• Build solid & long-lived interpersonal relationships with FactSet’s clients and internal stakeholders.
• Serve as an escalation point for network down emergencies and layer 1-7 network troubleshooting.
• Research, design and implement new connections to market data providers and other 3rd parties.
• Streamline existing and new processes using templates, automation and workflow systems.
• Willing to lead and mentor Junior Network Engineers and help them achieve their career and project goals.
• Participate in Shift rotation for Saturday & Sunday On-call coverage and preferably UK work hours.

JOB REQUIREMENTS

• BS degree in an engineering discipline or equivalent
• Relevant experience of 5-12 years
• Ability to be self-sufficient and to grasp new technologies easily
• Maintain knowledge of present and emerging technologies
• Thorough understanding of following technologies and tools.
  • Routing & Switching protocols
  • TCP/IP
  • DNS – AWS Route53 / Cloudflare DNS / Efficient-IP
  • Load Balancers – F5 LTM, GTM, ASM / AWS ELBs / any open-source load balancers
  • AWS services like VPC, TGW, DXG, ELB etc.
  • Wireshark
• Sound understanding and expertise on Application Load Balancers
• Experience with BGP routing protocols
• Router / Switch architectures
• Good understanding of Protocols like HTTP / HTTPS / DNS / DHCP / SNMP / SMTP etc.
• Broader understanding of Cloud Computing technologies like AWS and Azure.
• Ability to effectively troubleshoot and isolate technical issues in a timely manner
• Excellent oral and written communication skills
• Ability to be a cohesive member of a group
• Ability to effectively communicate with stakeholders and service providers, both internal and external
• Ability to manage many projects simultaneously and prioritize effectively
• Experience with load balancer / DNS migrations and platform upgrades
• Familiarity with common network automation tools
  • Python, Bash shell or other scripting language
  • Ansible, Puppet, Terraform or other automation tools
  • REST APIs
  • YAML, JSON and other data models

DESIRABLE SKILLS

• Competence in some of the following technologies:
• LAN Switching
• F5 / AWS Load Balancers hands-on experience
• AWS / Azure Cloud services and resources
• AWS Route53 / Cloudflare DNS / Efficient-IP DDI hands-on experience
• Data Center and Cloud Networks
• Kubernetes Networking and Load balancing
• Network operating systems
  • Linux
  • Cisco IOS, IOS-XE
  • Arista EOS
  • F5 tmsh, F5 BIGIP Next-OS
  • Infoblox / Efficient-IP
• Solid, and intuitive understanding of WAN & LAN technologies and how each device, protocol or system interacts as part of the network as a whole
• Understand the modern datacenter stack and how today’s application compute and storage drive network requirements
• Understanding of Public cloud, Private cloud and Hybrid Network Architectures
• Experience designing networks, not only implementing and supporting
• Competency in programming languages and/or scripting
• Financial industry experience and/or a background in a large enterprise network
• Any experience in building / leading / Mentoring a team is a definite plus
• Experience with Unix, Linux, and Windows operating systems
• Multiple Cisco / Other Vendor Professional Certifications
• CCIE / Equivalent certification in any stream is a definite plus

Diversity:

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

Return to Work:

Returning from a break? We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career.