Manager of Software Engineering

Location: New York City, United States

Department: Engineering

Location Type: REMOTE

Employment Type: FULL_TIME

About the Role

What You'll Do

• Lead the Virtual Care engineering team's planning, 1:1s, and growth conversations.
• Own delivery across the virtual care roadmap, partnering with Product, Design, and Quality through all phases of development on a two-week Scrum cadence.
• Stay hands-on: review the team's PRs, set the technical bar, and write code on the highest-leverage problems.
• Own operational health for the platform: reliability, performance, on-call, and incident response for a platform clinicians depend on to deliver care.
• Uphold the security and compliance bar that PHI-handling clinical software requires, partnering with security and compliance owners.
• Report up on roadmap progress, team health, and risks, and represent virtual care engineering to executive and cross-functional stakeholders.

Why You Might Be a Good Fit

• You have led engineering teams building production software that real users depend on, ideally in healthcare or another regulated environment where mistakes have consequences.
• You are a genuine player-coach: you will be writing code in week one and writing code in month six, and that is part of why you want the job.
• You build healthy, durable teams: clear expectations, honest feedback, real growth paths, and a bar that engineers are proud to meet.
• You are comfortable owning operational health, from on-call structure to incident retros, for a platform where downtime means a provider cannot see a patient.
• You communicate clearly with non-technical stakeholders, translating between engineering reality and product and executive priorities.

This Might Not Be The Right Fit If...

• You have moved fully into people management and are not interested in reviewing code or contributing technically anymore.
• You have only run internal tools or back-office systems and have not owned user-facing production software with real operational stakes.
• You are uncomfortable with the accountability that comes with PHI, HIPAA, and clinical uptime requirements.
• You need a large management structure around you. This is a hands-on seat at a growth-stage company where the playbook is still being written.

Your Qualifications

• 7+ years of professional software engineering experience, including 2+ years managing or tech-leading an engineering team.
• A track record of shipping and operating production web or mobile applications as part of a cross-functional agile team.
• Strong technical depth ideally in Ruby on Rails or a comparable backend.
• Experience owning operational health for production systems: reliability, monitoring, on-call, and incident response.
• Experience working with PHI or in another regulated environment (HIPAA, SOC 2, or comparable), or demonstrated readiness to own that bar.
• Excellent communication skills and a demonstrated ability to grow engineers and hold a high technical bar.
• Authorized to work in the United States without employer sponsorship, now and in the future.

Bonus Points

• Experience in virtual care, telehealth, or clinical software specifically.
• Experience integrating AI/LLM features into production product surfaces.
• Experience as the first or second engineering manager in a growing org.
• A bachelor's degree in Computer Science, Software Engineering, or a related field.

The national pay range for this role is $160,000.00 – $180,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.