Position Overview 

We are seeking a strategic and experienced Senior Technical Program Manager (TPM) to lead our enterprise-wide Technology Resilience program. This is a senior leadership role responsible for orchestrating a unified strategy across the three core pillars of resilience: High Availability (HA), Disaster Recovery (DR), and Data Protection (Backup). 

You will be the single-threaded owner responsible for the program's success, from long-term strategy to execution and governance. You will drive complex, cross-functional initiatives, manage a budget, and ensure that our technology services are architected and operated to withstand any disruption. 

It is a true TPM position for a leader who can think holistically about resilience, influence technical and business leadership, and manage a multi-faceted program that is critical to the trust of our customers and the health of our business. 

Key Responsibilities 

• Strategic Program Leadership: 

• Define, own, and drive the enterprise-wide Technology Resilience strategy and roadmap, ensuring alignment with business objectives. 

• Lead large-scale programs that enhance HA, DR, and Backup capabilities across our on-premises and multi-cloud environments. 

• Serve as the primary thought leader for resilience, guiding engineering and operations teams toward robust and efficient solutions. 

• Unified Resilience Governance: 

• Establish and manage a holistic governance framework that includes policies, standards, and controls for HA, DR, and Backup and ensure that resilience investments are appropriately aligned with business criticality. 

• Resilience Assurance & Continuous Improvement: 

• Oversee a comprehensive assurance program that includes HA failover testing, backup/restore validation, DR simulations, and tabletop exercises. 

• Analyze program data, test results, and industry trends to identify gaps and drive a continuous cycle of improvement, risk mitigation, and maturation. 

• Budget and Vendor Management: 

• Manage the end-to-end program budget, including forecasting, monthly tracking, and reporting on expenditures for resilience-related initiatives, tools, and services. 

• Oversee relationships and contracts with key third-party vendors for resilience technology and services. 

• Stakeholder Management and Executive Communication: 

• Act as the central point of communication for the Technology Resilience program. 

• Develop and present clear, concise updates on program status, risks, and overall resilience posture to executive leadership and governance committees. 

• Build strong, collaborative relationships with leaders across Application Development, Infrastructure, Cybersecurity, and Business Units. 

Required Skills & Qualifications 

• Experience: 10+ years of experience in technical program management, IT operations, or technology leadership, with a proven track record of managing large, complex, cross-functional enterprise programs. 

• Domain Expertise: Deep understanding of the principles of Technology Resilience. Expert-level knowledge in at least one core pillar (HA/Site Reliability, DR, or Enterprise Backup) and strong familiarity with the others. 

• TPM Acumen: Mastery of program and project management methodologies (e.g., Agile, Scrum, PMP). Expertise in using project management tools (e.g., Jira, Confluence) to manage complex roadmaps and provide clear status. 

• Financial Acumen: Demonstrated experience managing program budgets, developing business cases, and handling vendor negotiations and relationships. 

• Leadership & Influence: Exceptional ability to influence without authority, from individual engineers to senior executives. A confident and effective communicator who can articulate complex technical concepts to a non-technical audience. 

• Cloud Proficiency: Strong experience with resilience patterns and services within major public cloud platforms (AWS, Azure, GCP). 

• Education: Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field. An MBA or other advanced degree is a plus. 

Preferred Qualifications 

• PMP, PgMP, or other relevant program management certification. 

• Industry certifications in DR, Business Continuity, or Cloud Architecture (e.g., CBCP, AWS Solutions Architect).