IT Director of Digital Channels and Payments

Location: Pittsburgh, PA

Time Type: Full time

Job Description

Primary Office Location:

Join our team. Make a difference - for us and for your future.

**Please note: This on-site position is based at the FNB Financial Center in Pittsburgh, PA. Candidates must be local or willing to relocate to Western PA. This position is not available for remote work or a hybrid schedule.**

Position Title: IT Director of Digital Channels and Payments

Business Unit: Technology

Reports to: Chief Information Officer

Position Overview:

Director of Digital Channels and Payments leads the design, development, and optimization of our digital banking platforms and payment systems. This role is critical in driving the bank’s digital transformation, ensuring secure, seamless, and innovative digital experiences across all customer-facing channels, while also modernizing and managing the bank’s payment infrastructure.

Primary Responsibilities:

Lead the strategic roadmap for digital banking platforms including online banking, mobile apps, ATMs, and emerging digital interfaces. Ensure digital channels are scalable, secure, and aligned with customer expectations and regulatory requirements. Oversee the integration of digital channels with core banking systems and third-party fintech solutions.

Direct the modernization and management of payment systems including ACH, wire transfers, real-time payments (RTP), P2P, bill pay, and card services. Collaborate with treasury, operations, and compliance teams to ensure payment systems meet business needs and regulatory standards.  Evaluate and implement new payment technologies and

partnerships.

Ensure robust architecture and infrastructure for digital and payment platforms, including APIs, cloud services, and cybersecurity protocols. Partner with enterprise architects and infrastructure teams to ensure high availability, performance, and disaster recovery capabilities.

Champion a user-centric approach to digital design and functionality.  Leverage analytics, customer feedback, and market trends to drive continuous improvement and innovation.  Implement omnichannel strategies to ensure a consistent and personalized customer experience.

Ensure all digital and payment systems comply with banking regulations (e.g., FFIEC, NACHA, PCI-DSS, GLBA). Collaborate with cybersecurity and risk teams to maintain secure environments and incident response readiness.

Lead and mentor a multidisciplinary team of IT professionals, including developers, product managers, QA engineers, and systems analysts.  Foster a culture of innovation, accountability, and continuous learning.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.  Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

10

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal

Excellent management skills

Excellent project management skills 

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to work and multi-task in a fast paced environment

Extensive experience in technology leadership roles within Agile frameworks, including responsibilities for team composition, performance, technology strategy, execution, and lifecycle management

Proven expertise in the development and delivery of customer-facing technologies, modern integrations, and cloud platforms where quality, scalability, and continuous availability are critical

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Strong practical foundation in cloud-native development and front-end technologies such as React, React Native, TypeScript, and JavaScript, along with experience consuming RESTful APIs

Familiarity with C#, ASP/ASP.Net, .NET Core, and SQL Server is a plus

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.