IT Systems and Validation Analyst
Location: Northbridge, MA
Department: Information Technology
Reporting to the Associate Director, IT Systems & Validation, the IT Systems and Validation Analyst will lead compliance-driven system validations, support IT operations for the site and serve as a strategic liaison between business owners and the broader IT organization. This position plays a key role in ensuring system reliability, regulatory adherence, and seamless integration of technology into manufacturing and laboratory processes.
This position is based in the Northbridge, MA location, and offers a hybrid schedule.
Primary responsibilities include, but are not limited to, the following:
Individual Responsibilities
GxP Systems & Applications
- Provide support for various regulated systems including laboratory systems, manufacturing equipment, PCs, servers, and associated applications, ensuring optimal functionality and compliance.
- Lead or assist in validation efforts for GxP systems, ensuring compliance with regulatory standards and internal quality procedures.
- Author and maintain comprehensive validation documentation, including validation plans, user and functional requirements, risk assessments, test scripts, and summary reports.
- Lead system assessments (21 CFR Part 11, risk assessments), periodic reviews, and maintain required documentation.
- Drive cross-functional system implementations and large-scale validation efforts in collaboration with business partners.
- Coordinate with vendors for maintenance, upgrades, and issue resolution to minimize downtime.
IT Infrastructure & Network
- Demonstrate proficiency in troubleshooting and supporting Windows operating systems, networks, and cloud platforms such as Azure.
- Support SQL databases and provide support for applications and services that rely on these databases.
- Provide on-site IT support for the Northbridge facility, including peripherals, laptops, and A/V equipment.
- Ensure system reliability and provide proactive maintenance of critical IT infrastructure to support laboratory operations.
- Conduct regular system maintenance activities, implement necessary changes, and ensure the overall health and availability of IT systems.
- Manage user access controls and permissions to ensure the security and integrity of IT systems and applications.
- Respond to technical inquiries and provide solutions in a timely manner to minimize disruptions to laboratory operations.
- Coordinate with vendors on application and firmware updates, ensuring that system enhancements are implemented seamlessly.
- Notify system owners or business process owners of any planned upgrades, including operating system patches and hot fixes.
- Maintain comprehensive documentation of application support and ensure that changes to systems and applications are tracked and updated in accordance with regulatory/internal requirements.
Primary skills and knowledge required include, but are not limited to the following:
- Strong knowledge of GxP regulations, including 21 CFR Part 11, Annex 11, and data integrity principles (ALCOA++).
- Experience with computerized system validation (CSV) lifecycle, including requirements development, risk assessment, testing, and documentation.
- Proficiency in supporting and troubleshooting Windows-based systems, servers, and enterprise IT infrastructure.
- Working knowledge of networking fundamentals, system administration, and cloud platforms (e.g., Azure).
- Experience with SQL databases and applications that rely on database backends.
- Familiarity with regulated laboratory and/or manufacturing systems
- Understanding of access control, security principles, and audit trail requirements in regulated environments.
- Ability to manage system lifecycle activities including change control, deviations, CAPAs, and periodic reviews.
- Strong documentation skills with experience authoring and maintaining validation and technical support documentation.
- Effective communication and collaboration skills, with the ability to interface between technical teams, vendors, and business stakeholders.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues in a timely manner.
Level of Education Required:
Bachelor’s degree or 8+ years experience in lieu of a degree
Number of Years of Experience in the Function and in the Industry:
Minimum of 4 years’ experience working in Biotech/Pharmaceutical industries, and 4+ years’ experience supporting regulated systems or CSV projects
EyePoint is committed to fair and equitable compensation practices. The salary offer is commensurate with EyePoint’s compensation philosophy and considers factors including but not limited to education, training, experience, market conditions, criticality of the role and internal equity.
The target salary range for this position is listed below:
Envision Your Future
With the exciting energy of a winning culture and an exhilarating pace, we are an ophthalmology company committed to preventing blindness by developing and commercializing innovative therapeutics.
The collective power of our values influences everything we do, and everything we do for you.
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Transformational Innovation We exist to change our patients’ lives through the power of sight. We are forward looking, embrace challenges with curiosity, and continuously seek to improve our products and ourselves by learning, problem-solving and pushing the limits of science and technology. |
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Unwavering Integrity We recognize our responsibility to our patients, employees, and our community, and value the trust they put in us. We set a high ethical bar and expect responsible leadership at every level to ensure we serve those who matter most to us. |
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Compassionate Excellence We believe that fun and excellence can coexist. We foster a culture where enjoying the work we do and caring for each other are as important as delivering exceptional outcomes. |
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Inclusive Collaboration We strive to see through the eyes of others and work as one team. We appreciate one another’s differences and perspectives, and ensure everyone feels valued, respected and encouraged to bring their ideas forward. |
EyePoint is proud to be an equal opportunity employer. We believe that diversity and inclusion among our colleagues is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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