Sr. Service Quality Engineer

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Job description

Sr. Service Quality Engineer Locations: Hyderabad, India Job Description Experian is looking for a talented Service Quality Engineer that can thrive in a fast paced agile environment supporting projects and developers using innovative technologies. You will be a key player in ensuring our platform delivers the highest levels of quality supporting Experian’s delivery of service to consumers. This is a highly technical role requiring excellent technical skills supporting a powerful, enterprise level data platform built on Java, Python and Kafka operating in AWS Cloud. Service Quality Engineers investigate the root cause of product issues, we quantify their scope and impact and when we can't fix them ourselves, we work with our Platform and Engineering teams to reach a solution and establish testing to avoid regression. The Service Quality team owns and approaches platform service quality with a holistic/lifecycle approach, throughout SDLC and Post-deployment. The Service Quality Team will manage issues from first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process, with a focus on protecting the consumer permissioned data our platform manages. The Service Quality Team uses this experience to develop and improve testing, automation, measurement and monitoring in order to prevent such incidents from happening in the first place. Service Quality has ambitious and aggressive goals, and we work on interesting, cross-functional projects in order to achieve them. We are made up of inquisitive, puzzle-solving technical team players who leverage an automation-first mindset to drive efficiencies and solve problems. Essential Duties/Responsibilities • Hands-On active collaboration as core member of the service quality team improving the platform’s delivered service • Incident ownership from first symptom to their eventual resolution • Troubleshoot CPD data source connectivity and batch processing incidents. • Perform root cause analysis, documented and managed thoroughly using internal incident management tools • Simulate or recreate incident details to debug complex platform issues and decode underlying business logic. • Design and develop tightly integrated monitoring solutions for the consumer permissioned platform for continuous evaluation with an emphasis on stability and performance. • Document troubleshooting and problem resolution steps thoroughly • Produce clear and complete root cause analysis and impact analysis reports. • Participate in on call rotation, including some weekend support and hand-off of issues between onsite and offshore. • Diligently observe and maintain Standards for Regulatory Compliance and Information Security • As part of the responsibilities for this role, you will understand and readily support Experian’s established corporate business practices, policies, internal controls, and procedures designed to create value and minimize risk. Qualifications: • 8+ years of experience supporting a commercial online software-based product, including troubleshooting, validation, testing and analysis. • Recent cloud technology experience, preferably AWS (Fargate, S3, RDS, Lambda) • Experience with log and application management tools such as: Splunk, Cloudwatch, DataDog • Hands-on experience with test automation tooling, frameworks and principles focusing on APIs, UI, performance testing. • You will be responsible for enhancing the framework and overseeing the process. Mentoring other engineers towards the best practices of test automation. • Integrate automated testing coverage and incorporate recurring production issues into the test suite. • Extensive experience gathering and assessing specifications and requirements. • Comfortable in a dynamic environment with the ability to adapt to various technologies and simultaneously work on multiple projects. • High degree of expertise and experience in Communication (verbal & written) and Negotiation skills/Documentation Skills Additional Preferred Experience • Experience supporting product development for financial services businesses. • Experience supporting data science efforts and machine learning systems • Extensive experience building systems supporting financial services businesses • Familiarity creating and using Docker/Kubernetes/OpenShift • Security and privacy compliance (GPDR, CCPA, ISO 27001, PCI, HIPAA, etc.) experience a plus. • Knowledge and/or use of DDA, FDX, OFX, and/or FIX • Hands-on experience with Snowflake, Kafka, ElasticSearch is highly desirable • Recent hands-on Experience building supporting commercial systems managing PII, secure or sensitive data and transactions including server-side development developing APIs including REST/JSON APIs • AWS Certification is a plus You may NOT enjoy this role or team, if you… • Are pessimistic about new technology • Prefer discussing theories more than conducting experiments • Loathe the idea of dressing up for Halloween • Want to focus only one thing at a time • Think deadlines and schedules are silly non-sense

Qualifications

Qualifications

• Bachelors in Computer Engg or similar degree

Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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