Senior GenAI Enablement Specialist

Location: Sofia, Sofia City Province, bg

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them to save time and money.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

You will be part of the Digital Workplace Enablement team, aimed at making it easier to do business with the IT Department. Advocating for the end-user experience, we pride ourselves in being a pleasure to work with for end-users and technologists across the enterprise.

You will report into the Global IT Service Transition Director.

What you'll do:

• Oversee of the end-to-end user experience for using workplace productivity GenAI tools, including M365 Copilot, Microsoft Copilot, OpenAI's ChatGPT Enterprise, Teams Premium, and internally developed capabilities.
• Establish, develop, and aid in delivery of end-user education\training programs for generative AI solutions aimed at improving workplace productivity.
• Help monitor the request and provisioning process for GenAI capabilities, considering risk, legal, compliance and other constraints and standards.
• Host workshops, pilot sessions, office hours, and other forums aimed at driving the usage of and adoption of these tools by users who want to benefit from using them.
• Host discovery sessions with user groups to determine where GenAI or other known tools can help to refine their business processes.
• Establish and facilitate a community of practice for workplace productivity GenAI Tools through which users can share their insights and best practices, weigh in on the direction of implementing new features, and more.
• Develop and facilitate a service transition plan to ensure support teams are aware of changes being made and prepared to support users of these tools with any new features.
• Manage reporting and data visualization dashboards to report on usage and adoption.
• Provide support to users of tools, through responding to queries, sharing information about changes.

Qualifications

What you'll bring:

• Bachelor's degree in business management, related field or equivalent experience.
• 5+ years' experience in internal product development or enablement functions for technology related products and services.
• Experience leading multi-regional efforts aimed at driving adoption of transformational technology at all levels
• Project management skills and accountability across global teams in varying regions and cultures.
• Experience using GenAI and developing use cases to benefit wide parts of the population.
• Instructional design experience.
• Graphic design experience.
• ITIL / IT Service Management experience a plus.

Additional Information

You will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Hybrid

This is a hybrid role.

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