Global NOC Analyst II

Location: Heredia, Heredia, cr

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The primary purpose of the role, as a member of the Experian Network Operations team, is to provide operational network engineering support and decrease MTTR. You will work with the security, build, and operational teams to maintain a secure network infrastructure to follow stringent Regulatory, Governmental, and Industry security control requirements.

You will approach every day with a collaborative and "team" focused mentality. All while working within ITIL methodology to deliver high-quality incident management, problem resolution and implementation of changes to maintain every aspect of Experian's global network infrastructure.

A technical network background is necessary . The team, work with a variety of manufacturers including Fortinet, Cisco, F5, Citrix and Checkpoint and listed qualifications would be advantageous. Must understand IP, VPN, SD-WAN, LAN/WAN, Switching, Routers, load balancers and Firewalls.

Summary of Primary Responsibilities

• Provide direct first line incident support and management, working with internal and external customers and vendors when needed
• Monitor the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP) and on premises environment. Includes Checkpoint and Cisco FWs, Cisco and Arista switches/routers, F5 and Citrix Load Balancers, McAfee and Checkpoint IPS appliances, Incapsula WAFs and more
• Document process and issues with tools like Confluence, Service Now and Visio/Lucid Charts
• Work with leadership and other teams to establish processes will reduce MTTI/MTTD/MTTR
• Create technical-level communications and gain credibility/trust of internal and external customers
• Maintain technical knowledge of Network and Cloud technologies
• Certificate Lifecycle Management with network load-balancers, security IPS/WAF/Proxy

Qualifications

• 4 years of validated experience managing network technologies in a large globally diverse environment.
• Experience with network monitoring and diagnostic tools such as NNMi, Thousand Eyes, Grafana, Dynatrace, and Extrahop.
• Experience with stateful firewalls (Cisco ASA, Checkpoint, Fortigate) and packet inspection techniques.
• Experience commonly deployed WAN technologies and concepts – P2P, MPLS, VRF, Wave, SDWAN, or WAN Optimization.
• Experience working with Citrix Netscaler or F5 load balancers.
• Experience with ITIL incident, problem and change management.

Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Birthday day off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote

This is a remote position.