Engineering Excellence & Transformation Manager

Location: Heredia, Heredia, cr

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Engineering Excellence & Transformation Manager is a program manager responsible for shaping, driving, and governing engineering productivity, quality, and SDLC modernization across Experian’s North America Technology organization. Operating with executive-level visibility, this role partners directly with CTOs, Product Engineering Leaders, and BU Technology Leadership Teams to define priorities, align strategies, and execute multi-year engineering transformation roadmaps.

You will be require to be a leader who can influence at all levels from senior executives to engineering teams while driving clarity, alignment, and measurable outcomes across complex, matrixed organizations. You will provide strategic direction, orchestrates cross-functional delivery, and ensures disciplined program execution across initiatives that uplift developer experience, engineering quality, automation maturity, AI-assisted development, and overall technology productivity.

The ideal candidate blends strong program leadership, deep engineering understanding, and exceptional communication skills. They will set the operating rhythm for engineering excellence programs, guide teams through organizational change, and ensure that engineering transformation initiatives deliver meaningful, measurable impact for the business.

Key Responsibilities

• Drive engineering productivity using Lean Six Sigma, PDCA, and Agile principles.
• Analyze and optimize software development processes, identifying inefficiencies and improvement opportunities.
• Promote best practices across SDLC disciplines including unit testing, automation, CI/CD reliability, static analysis, and security scanning.
• Assess, pilot, and scale AI coding assistant tools (i.e., GitHub Copilot, Cursor, Claude Code).
• Integrate Agentic AI and GenAI into SDLC workflows for code generation, documentation, and testing.
• Lead multi-year Technology Productivity strategies and cross-BU engineering excellence initiatives.
• Establish operating rhythms, dashboards, and governing structures for engineering excellence programs.
• Leverage Experian’s standardized Engineering productivity and quality measurement tool.
• Prepare insights for monthly CTO Engineering Excellence report-outs.
• Familiarity with engineering tools such as Veracode, SonarQube, Harness, and others.
• Communicate productivity savings, capacity creation, and quality improvements to senior leadership.
• Support Global Technology improvement initiatives.

Qualifications

• Prior experience as a Program Manager for software development or engineering transformation programs.
• Experience with full SDLC inclusive of test automation, refactoring, debugging, build systems, or testing frameworks.
• Experience using Veracode, SonarQube, Harness, or similar engineering tools.
• Strong understanding of cloud-native development (AWS or Azure preferred).
• Experience with GitHub, Bitbucket, or comparable source-control, CI/CD platforms, and GenAI tools (GitHub Copilot, Cursor, ChatGPT, etc.).
• Experience working in an Agile SCRUM development environment.
• Understanding of programming fundamentals including data structures, algorithms, and software design.
• Lean Six Sigma experience, process mapping, and workshop facilitation.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.