Client Support Specialist

Company Description

About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

The role of Client Support Specialist is to perform support and sales activities for Experian's Preferred clients and prospects to develop new business relationships and strengthen the value of existing client relationships. Experian is looking for a candidate with the ability to perform a large variety of responsibilities for multiple clients. This opportunity provides you with the training and resources needed for professional development and a long-term career path in field sales. Reporting to the director of client success, you will:

• Collaborate with the Preferred Sales team on non-revenue activities.
• Develop knowledge of client environments to identify applications for Experian products.
• Coordinate client communication for product/service changes.
• Hold meetings with clients/prospects via phone and web tools.
• Identify cross-sell/up-sell opportunities and refer to sales personnel.
• Research sales and service opportunities within assigned areas.
• Provide customer intelligence to sales and marketing.
• Train users on Experian products to ensure proper usage.
• Communicate client account maintenance needs to the team.
• Maintain contact with users to enhance relationships.
• Additional tasks: manage batch programs, assist with DaaS implementation, consult on compliance, handle cross-sell/upsell transmission, submit invoice credits/debits, manage client audits, set up subcodes, train clients, and manage reports.

Qualifications

• Bachelor's degree or equivalent experience
• Minimum 3+ years of Customer Service
• Some type of account management or equal experience
• Knowledge of consumer credit reporting marketplace
• Comfortable operating within a teamed selling approach with energy
• Working knowledge of Salesforce.com CRM system
• Working experience partnering with different company members to achieve client needs
• Working experience outside of the confines of traditional work day and work week is required

Additional Information

This is a permanent home-based role in Costa Rica. No relocation available.

Culture at Experian

Our uniqueness is that we value yours.

Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

#LI-Hybrid

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.