Information System Specialist
Location: Charlotte, NC, us
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
What does an Information System Specialist do?
Support the local branch and potentially other districts within our region with software, hardware, systems, servers, helpdesk, cybersecurity, and so much more.
IS Specialist Duties and Responsibilities
- Support the end users on incidents logged in our online ticket system or help with regional requests
- Support basic level Windows server and Unix
- Take care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurement
- Support on network issues (LAN, WAN, Wi-Fi)
- Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
- Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
- Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
- On call for after-hours IS issues and prepared to travel and support other offices in the network
- Server room maintenance and administration (including backups)
- Automation & Innovation (including PowerShell)
- Procurement, Asset management, and Inventory
- Audio/visual equipment maintenance and troubleshooting
- Telecom administration and maintenance
- Administration of Expeditors Proprietary Applications
- Administration of 3rd Party Systems
- Capacity utilization and planning
- Helpdesk administration
- Training
- Disaster recovery & high availability
- Cybersecurity
- Other duties as needed and assigned
Qualifications
A successful candidate will exhibit:
- Effective written and verbal communication skills in English
- Time management and task prioritization (including project work)
- Collaborative mindset
- Knowledge of latest technologies and industry trends
- Commitment to company policies and controls
- Customer service skills
- 24-hour availability for after-hour incidents & implementations
- A sense of urgency
Desired Technical Experience:
- Windows PC troubleshooting, maintenance, and deployment
- Printers/copiers
- Networking fundamentals (LAN/WAN), Including warehouse RF setup and configuration
- Windows Server Administration (including AD and Group policies)
- Linux Server Administration (fundamentals)
- Virtualization
- Remote administration
- Mobile devices (iOS/Android)
- Cybersecurity
Preferred Education and Experience:
- Preferred Bachelor’s Degree
- IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux
- Preferred IT helpdesk background
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Please note, this opportunity does not sponsor work visas and has no relocation assistance.
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