AI Delivery Engineer

Location: Cleveland, OH

Summary

Join Expedient's AI CTRL product team as an AI Delivery Engineer, where you'll guide enterprise clients from contract signing to successful go-live of our AI platform. You'll manage implementation projects, coordinate across technical teams, and ensure customers smoothly integrate AI CTRL into their environments to achieve measurable business value.

Key Responsibilities

• Lead Implementation Projects: Manage multiple enterprise AI CTRL deployments simultaneously, owning timelines and deliverables from kickoff through go-live
• Client Management: Serve as the primary contact during implementation, conducting meetings, setting expectations, and translating technical concepts into business value
• Technical Integration: Connect client systems (CRM/ERP platforms, databases, cloud services) to AI CTRL, troubleshooting API connections, data formatting, and access issues
• Cross-Team Coordination: Collaborate with internal engineering teams to configure the platform according to client requirements
• Risk Management: Proactively identify and resolve project roadblocks while keeping deployments on schedule
• Customer Handoff: Transition clients seamlessly to Customer Success with complete documentation and enablement

Qualifications

• Experience: 2–5 years in technical project delivery, implementation engineering, or customer onboarding for enterprise software, cloud services, or AI/ML solutions
• Technical Skills: Comfortable with APIs, enterprise software systems (e.g., Salesforce), cloud services, and data integrations
• Communication: Excellent at explaining technical concepts clearly to both technical and executive audiences
• Mindset: Entrepreneurial, adaptable, and thrives in fast-paced environments with shifting priorities. Strong ownership mentality and passion for AI solutions
• Education: Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred

Location: Cleveland, Ohio office.  On-site role, regional travel may be required.

Salary for this position will be based on your experience and your skills.  Estimated salary range is $85,000 to $100,000 annually. 

WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.

For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.

We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.