Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Software Development Engineer II
Introduction to team:
Are you passionate about being part of an engineering team that delivers new world-class experiences of Agent capabilities to travelers and travel agents worldwide?
Expedia’s Traveler & Partner Service Platform(TPSP) is responsible for building products and processes that power the tools used by travel agents to serve Expedia Group customers. Within TPSP - omnichannel team is a group of dynamic engineers, that enables businesses to manage customer interactions across multiple channels like voice, chat, email and SRs. Its provides a unified platform to handle queries, resolve issues and engage with customers in seamless manner.
Traveler & Partner Service Platform(TPSP) - omnichannel team currently
Handle customer inquiries across various channels
Route and assign interactions to appropriate agents
Monitor and analyse performance metrics
Integrate CRM and other business systems
Future plans include revamping the existing platform to a new platform backed by Amazon-backed services to offer scalability, flexibility, agility and cost savings. As a Software Development Engineer II joining the team, your focus will be to build the products, frameworks, and agent tools that support this initiative.
In this role, you will:
Design and implement products and solutions that are highly scalable with high-quality, clean, maintainable, and well-documented code across the full technology stack
Work collaboratively with all members of the technical staff and other partners to build and ship outstanding software in a fast-paced environment
Find opportunities for process and technology improvements, and work towards adoption and implementation
Assist with supporting Production systems (includes investigating issues and working towards resolution)
Exercise creativity and provide alternative solutions to a given problem removing roadblocks and driving issues to closure
Create/update documentation for the purpose of sharing knowledge between team members
Actively participate in group technology reviews to critique the work of self and others
Experience and qualifications:
Bachelor's or master’s in computer science or related technical field; or equivalent related professional experience
2+ years of experience in the field of Software Engineering
Proficient with Object Oriented Programming concepts with a strong understanding of Data Structures, Algorithms, and Computer Science fundamentals
Experience with Java/Python, ReactJS, Javascript and Spring MVC along with a good grasp of Oops design with strong design patterns knowledge.
Experience with cloud-computing platforms such as Amazon Web Services
Understanding of testing and monitoring tools
Ability to debug applications
Understanding how teams’ goals fit a business need
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.Other Jobs from Expedia
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