Infrastructure and Enterprise Engineer I

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

• ​Infrastructure & Enterprise Engineer I

  This position participates as a key member of Site Reliability Operations, responsible for 24x7 operational support of eCommerce sites and corporate infrastructure. This position provides hardware, software, and application-level support, including Major Incident response, troubleshooting, code releases and remediation of production issues.  The Operations Engineer II should possess a skillset and mindset for identifying and building solutions, often on their own, by using and improving on internally owned tools/processes or crafting new ones.

  As a Operations Engineer I, much of your daily responsibilities handle live-site and corporate environment investigations of our enterprise infrastructure. This includes on premise Windows and Linux servers and network devices, as well as Cloud environments.

  What you will do:

  • Support all aspects of daily operational activities, including outage detection and impact assessment, second level triage based on response runbooks, and deep dive technical analysis into failure modes. 

  • Provide troubleshooting expertise to large and complex environments supporting Expedia Group. platforms, requiring the ability to learn and understand highly complex environments in a dynamic eCommerce environment.

  • Provide primary support to SRO incident managers during outages in the form of incident declaration, impact assessment, external team engagement and key metric identification to help diagnose failure mode. 

  • Perform 2nd tier triage tasks to live site impacting incidents such as service redeploys and regional failovers in AWS. 

  • Assist in creation of internal tool and process improvements, using automation and scripting skills to support broader Orchestration effort of manual activities. 

  • Identify and provide support for global dependencies such as domain membership and trusts, DNS requirements, and external dependencies. 

  • Quickly and effectively learns new systems to rapidly identify potential solutions to resolve and prevent future service interruptions. 

  • Independently drive complicated system related issues to resolution across multiple services and groups with little or no supervision. 

  • Summarizes key elements of a technical problem and assigns cases to internal and external partners as necessary. 

  • Provide drafting and review of technical documentation and Trouble Shooting Guides for first/second level personnel. 

  Who you are:

• • Experience working in high pressure, dynamic, 24x7 environments 

  • Overall 1-3 Years of experience.

  • Understanding of web application platforms such as IIS, Apache and Tomcat and confirmed experience administrating them at an enterprise level. 

  • Experience managing resources in AWS through both console and other management tools, including identifying / terminating degraded resources and other triage methods. 

  • Validated ability to troubleshoot large, complex systems with an eCommerce emphasis 

  • Deep understanding in support of Microsoft Server OS versions, Linux Operating systems, as well as Cisco and other Network OS types. 

  • Strong knowledge in networking technologies. 

  • Medium level scripting skills in languages with a focus on automation and orchestration of operational support activities. 

  • Deep understanding of Load Balancer configurations and utilization 

  • Application Support and Deployment experience using tools such as Puppet, SCCM and other tools. 

  • Experience with monitoring fundamentals such as SNMP, including applications like Cacti, Grafana,Splunk and Graphite to visualize performance data. 

  • Effectively communicates technical issues in a non-technical manner and engage with a globally distributed team of technically diverse individuals. 

  • Well versed in internet architectures, including web, application, and database components such as Apache, memcache, MySQL 

  • Domain Name Service – Conceptual understanding and practical knowledge (WINS and Bind) 

  • 5+ years’ experience in multiple required disciplines 

  • Bachelor’s degree in Computer Science, IT, or equivalent demonstrated IT work experience with an emphasis towards production support of high capacity critical eCommerce systems. 

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.