Credit Control Collector (Mandarin Chinese) Malaysia - Petaling Jaya

Introduction to the team

This position is part of the Global Financial Operations team. The Credit Control Collector is responsible for collecting amounts, maintaining a professional relationship with hotel suppliers and cooperates with Expedia Market Managers in different locations. We are looking for a highly motivated, goal-oriented individual with professional phone skills, who carries a positive attitude. As a Credit Control Collector, you will maintain your own account portfolio, contacting hotels via phone, email, requesting payment and reconciliation of compensation owed in accordance to their payment terms, while educating them on the benefits of partnering with us. This position requires an organized team player with good and strong communication skills.

In this role you will:

• Make pro-active and collection calls, send reminder emails to hotels regarding unpaid invoices, handle inbound calls from hotels
• Analyze and understand the reasons why hotels delayed payments
• Communicate with hotels in various countries as required and bring new and innovative ideas on how to collect unpaid invoices while maintaining a great business relationship
• Effectively cooperate with Market Managers in order to establish a strong Expedia Group Team
• Follow up with hotels on a recurring basis and build relationships with them
• Be proactive in increasing the number of accounts that pay by Direct Debit or Autopay, where available
• Work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
• Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collections targets

Experience and Qualifications:

• Bachelor’s or Master’s degree in a related technical field; or equivalent related professional experience

• Excellent Mandarin and English Language skills
• Working knowledge of basic programs including Excel, Word, and Outlook
• Detail-oriented, organized, efficient and ability to multi-task
• Excellent problem-solving, analytical and mathematical skills
• Positive attitude, goal-oriented, and ability to work with minimal supervision
• Excellent verbal and written communication skills
• Dependable, flexible, and ability to work in a fast-paced, changing environment
• Ability to handle potentially volatile situations