Sr. Engineer

Team: Air Force/Space Force BU

Location: Hanscom AFB, MA, Huntsville, AL

Commitment: Full Time

Workplace Type: hybrid

RESPONSIBILITIES

• Design, develop, maintain, and optimize Service Catalog items, record producers, and complex order guides. 

• Develop and maintain configurations including Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies. 

• Build and maintain workflows and automation using Flow Designer. 

• Configure and support Process Automation Designer (PAD) workflows and CSM Playbooks. 

• Configure and customize Configurable Workspaces supporting ITSM agents and CSM customer service representatives. 

• Manage user roles, groups, permissions, and Access Control Lists (ACLs) to ensure appropriate platform and data access. 

• Configure and maintain forms, views, fields, notifications, and other platform components. 

• Develop reports, interactive dashboards, and scheduled reporting capabilities to support operational visibility and decision-making. 

• Perform unit testing and validation of changes in lower environments prior to production deployment. 

• Participate in peer reviews and collaborate with cross-functional technical teams to maintain development and configuration standards. 

• Develop and maintain technical documentation for configurations, workflows, and platform changes. 

• Engage with customers and stakeholders to understand requirements, troubleshoot issues, and deliver effective platform solutions. 

• Support Agile development methodologies including Scrum and/or Kanban and operate within a DevSecOps delivery environment. 

• Ensure 100% of planned hours are worked and recorded  

• Identify and forward to your leadership any opportunities that could lead to growth within your work area  

• Participate in growth efforts as requested  

• Ensure all contractual deliverables are met/exceeded to the customer's satisfaction  

• Complete personal PDP and attend Company Meetings (with camera on)  

• Within your program, build productive and positive professional relationships with clients  

• Execute all contract requirements as assigned in accordance with the contract specific LCAT and requirements  

• Perform other related duties as assigned 

KEY QUALIFICATIONS

Clearance: Active Secret Clearance 
Education and Years of Experience: Bachelor’s degree with 8+ years of relevant experience or a Master’s degree and 6+ years of relevant experience 

• Demonstrated hands-on experience with development, configuration, or implementation. 

• Experience developing or configuring Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies, and ACLs. 

• Experience developing Service Catalog items, workflows, record producers, and/or order guides. 

• Experience with Flow Designer. 

• Experience with ITSM and/or CSM capabilities. 

• Experience configuring user roles, groups, and platform access controls. 

• Experience conducting unit testing and validating changes prior to production deployment. 

• Familiarity with Agile methodologies such as Scrum and/or Kanban. 

• Familiarity with DevSecOps principles and practices. 

• Strong technical documentation, communication, facilitation, and stakeholder engagement skills. 

• Ability to work effectively in a fast-paced, mission-driven environment. 

• DoD 8570 / 8140 IAT Level II certification  

• At least one cloud certification 

PREFERRED ADDITIONAL QUALIFICATIONS

• Experience supporting U.S. Air Force Cloud One, Platform One, or another DoD cloud environment. 

• Experience with Customer Service Management (CSM). 

• Experience configuring Configurable Workspaces. 

• Experience developing Process Automation Designer workflows and Playbooks. 

• Certified Application Developer (CAD). 

• Certified Implementation Specialist – IT Service Management (CIS-ITSM). 

• Certified Implementation Specialist – Customer Service Management (CIS-CSM). 

• Experience working directly with government customers and mission stakeholders.