Frontline Support Engineer
Location: Almaty, Almaty, Kazakhstan; Armenia; Georgia - Remote
Department: Technology
Company & Culture
EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform provides seamless access to a diverse range of financial instruments, including stocks, ETFs, bonds, futures, and options, all within a single, multi-currency account.
As a rapidly expanding global firm with over 700 talented employees from 70+ nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset—our people. Join us in shaping the future of finance.
About the Role
We are seeking a Frontline Support Engineer to join our technology department. This is a first-line specialist responsible for the initial response to incidents and requests from internal users and systems. An important point: the role does not involve direct interaction with clients — the main collaboration is with other engineering and operations teams.
- Reporting Line: Frontline Support Lead
- Worksite: Remote
Responsibilities
- Support and maintenance of Exante products (front-end and back-end parts of trading software and services)
- Providing basic technical troubleshooting for external and internal user requests
- Keep track of escalated tickets and follow up on their progress
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Follow the SLA for issues with respect to the severity
- Build relevant internal documentation
- Schedule: 5 days a week - Monday to Friday, Switching between morning and evening shifts
Qualifications
- 1 year work experience in software/services/applications technical support.
- Hands-on experience with Linux (terminal, system and applications logs, basic diagnostics).
- Basic knowledge of Kubernetes and Docker technologies.
- Basic knowledge of computer networks.
- English starting from intermediate (B1) level.
Nice to Have:
- Work experience in FinTech.
- Basic understanding of investment and trading.
- Basic automation skills—Python and Bash.
- Work experience with Atlassian products: Jira, Confluence.
Personality / Mindset
- Empathy to the clients requirements.
- Team player with advanced communication and collaboration skills.
- A hands-on, can-do attitude—always looking for solutions and thinking outside the box.
- Strong organisational skills and task prioritisation
- Capability to work and succeed in a fast-paced and ever-changing environment.
We Offer:
- Competitive salary.
- Remote work.
- Corporate benefits (choose your preferred options).
- Truly inspiring culture, pleasant, and informal work environment.
- Ongoing education & training programs.
- Opportunity to network and connect in corporate events.
- Global career opportunities.
Benefits/perks can vary depending on the nature of your employment with the company and the country where you work.
A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.
Through our robust, cutting-edge trading platforms, you can offer clients access to comprehensive, global financial instruments and investment possibilities while keeping their data safe and private.
EXANTE is a global prime broker backed by proprietary technology and dedicated service. All regulated group companies and fully controlled affiliates and subsidiaries are committed to compliance with data protection laws, including the GDPR. We process personal data in line with the GDPR principles of fairness, purpose limitation, transparency, data minimisation, storage limitation and deletion, accuracy, confidentiality and integrity, and accountability. We rely on legitimate interests to assess and manage your application, after determining that our interests are not overridden by your rights and interests. You have the rights of access, rectification, data portability, erasure, restriction of processing, and objection to processing. To exercise your rights or contact our Data Protection Officer, please see our GDPR policy at https://exante.eu/gdpr/.
We retain recruitment data only for as long as necessary for the purposes described above, after which it will be securely deleted unless we are required to keep it longer to comply with law or you consent to a longer retention.
Where personal data is transferred outside the EEA, it will be protected to a standard at least equivalent to that sought by the GDPR. Personal data is safeguarded by technical and organisational measures that are reviewed and updated regularly. This website is not intended for individuals under 18 and we do not knowingly collect data relating to children .
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